Outcomes reporting considers the performance of Victoria’s water businesses against their own commitments to customers.
Water business outcomes reporting
What is outcomes reporting?
Outcomes reporting considers the performance of Victoria’s water businesses against their own commitments to customers, which are established during water price reviews under our PREMO water pricing framework. We expect water businesses to take ownership for their performance and be directly accountable to their customers through self-reporting as soon as practical after the completion of each reporting year.
Each water business reports its actual performance for the year against its targets, providing a self-assessment using a simple “traffic light” rating system:
- red = failed to meet target
- yellow = close to achieving target
- green = achieved target
Using this traffic light system, businesses rate each of their measures, each of their outcomes, and their overall performance for the year. Businesses also comment on overall performance and on each outcome.
Water businesses’ summary reports are available below, along with our latest Outcomes Report providing an overview on how businesses performed in 2022–23. Refer to each water business’s website for its detailed self-reporting.
2023 water price review
Our 2023 water price review assessed 14 water businesses’ proposed prices and outcomes and determined the maximum prices these businesses can charge for their water and sewerage services for the next 5-year regulatory period, from 1 July 2023.
Part of the price review included assessing how businesses have performed against their outcome targets and major projects they committed to deliver to customers at the 2018 water price review. In our final decisions, we agreed with all 14 businesses' self-assessments that they had, overall, met their outcome commitments for the 2018–23 period, and that their reporting to customers during this period met our requirements.
Find the 2023–28 outcome commitments for each water business on their individual pages below.
Are customers getting what they paid for?
Following businesses’ submission of their 2022–23 outcome and major projects reports, marking the fifth and final year in the current reporting cycle for 14 businesses, we consider customer are generally getting what they paid for. Businesses have continued to deliver value to their customers, despite wetter than usual weather impacting performance for most businesses.
However, a high number of major projects were reported as deferred and delayed as of 30 June 2023. While we acknowledge that there are a number of factors that have impacted the delay or deferral of major projects, we also consider businesses must continue to carefully manage their capital programs, and their delivery schedules, to ensure customers continue to receive good value for money.
Read our 2022-23 outcomes report
This report summarises each water business’s self-assessment of its 2022–23 performance and marks the fifth and final year in the current reporting cycle for most businesses.
View each business's outcomes performance for 2022-23:
Delivery of businesses' major capital projects
Our major projects supplement covers the status of water businesses’ largest capital projects. Significant changes to the major project schedule essentially change what customers get for their prices and should be explained to customers by the water business.
Businesses reported 82 projects (almost 40 per cent) have been reported as deferred or delayed at the end of 2022–23.
Of the 82 deferred and delayed projects, 59 belong to the 14 water businesses which were assessed during our 2023 water price review. These projects represent over one third of the 157 major projects reported on by these 14 businesses over the 2018–23 regulatory period and must now be carried over into the next regulatory period, or beyond, for completion.
Read our major projects supplement
What happens next
From 1 July 2023, 14 water businesses have started reporting their annual performance against the new outcome sets approved during the 2023 price review. The remaining businesses will continue reporting against their current outcome sets until the end of their regulatory pricing periods.