We use a formal process to exercise our responsibilities under the Essential Services Commission Act 2001.
How we regulate
We use a formal process to exercise our responsibilities under the Essential Services Commission Act 2001.
These responsibilities include:
- developing reports on how markets operate
- making price determinations
- taking compliance and enforcement actions
- producing compliance assessments and audits
- approving new market entrants.
We produce an annual work program that outlines our key focuses for the year.
In line with our Stakeholder engagement framework and charter of consultation, and submissions policy, we consult with stakeholders through workshops, public forums and formal submission processes to inform our decision-making. We consider many factors in our decisions, including the effect on consumers experiencing vulnerability.
Regulatory resources
In addition to the Essential Services Commission Act 2001, several documents make up the framework we use to promote the long term interests of Victorian consumers.
We enter into memorandums of understanding with various Victorian Government agencies. We also enter into memorandums with agencies who share an important working relationship with us.
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Our regulatory role in each sector
View more on how we regulate, administer or review a variety of different essential services sectors.
Appeal against a decision
If you’d like to appeal a decision made by the Essential Services Commission, apply to the Victorian Civil and Administrative Tribunal.