Goulburn-Murray Water outcomes reporting

This page summarises Goulburn-Murray Water's performance against its outcomes, measures, and targets for the regulatory period 2024-28. This is the first year of reporting against its 2024 price review commitments.

More details are available on our outcomes reporting page, and on Goulburn-Murray Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Goulburn-Murray Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Reliable Supply	Mostly achieved target
Credible Business	Achieved target
Fair Pricing	Mostly achieved target
Efficient Operations	Achieved target
Responsible Services	Achieved target
Socially Responsible	Mostly achieved target
Overall	Mostly achieved target

Our observations on its 2024-25 performance

Goulburn-Murray Water met 23 or its 26 targets in the first year of its regulatory period. Its self-assessment was reasonable and discussed the outcomes it did not meet.

Its submission did not mention whether Goulburn-Murray Water consulted with its customers to inform its self-assessment. It reported its outcomes performance on its website, however it was not prominent on its homepage.