We conduct price reviews for all Victorian water businesses. We also monitor business performance and conduct reviews and inquiries.
View information on prices for certain water services, maximum annual water tariffs and special drainage area prices.
We regulate water businesses through water price reviews, codes, guidelines and performance monitoring.
Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read the resources we produce on water sector performance and reporting.
View research and findings that promote the long-term interests of water consumers.
We have amended our water customer service codes to include national support principles for customers facing hardship due to the effects of the coronavirus pandemic.
View estimates of household bills for 2020-21 for the 16 businesses providing urban water and sewerage services to residential customers.
Our latest report on Victorian water businesses shows bills remained steady and customers received good service.
Each month during the coronavirus pandemic we are reporting on the number of water customers who are receiving various forms of support from their water business.