We conduct price reviews for all Victorian water businesses. We also monitor the performance of each business, and conduct reviews and inquiries that promote the long-term interests of water consumers.
View information on prices for certain water services, maximum annual water tariffs and special drainage area prices.
We regulate Victorian water businesses through a combination of water price reviews, codes, guidelines and performance monitoring.
Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read the resources we produce on water sector performance and reporting.
View research and findings that promote the long-term interests of water consumers.
We surveyed water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.
We have three customer service codes: two for urban water businesses, and another for rural ones. These codes specify the standards and conditions that water businesses must comply with when they provide water or wastewater services to customers.
Our annual performance report aims to inform Victorian customers about the performance of their water business.