We conduct price reviews for all Victorian water businesses. We also monitor the performance of each business, and conduct reviews and inquiries that promote the long-term interests of water consumers.
View information on prices for certain water services, maximum annual water tariffs and special drainage area prices.
We regulate Victorian water businesses through a combination of water price reviews, codes, guidelines and performance monitoring.
Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read the resources we produce on water sector performance and reporting.
View research and findings that promote the long-term interests of water consumers.
We are reviewing our urban and rural water customer service codes to ensure they continue meeting the needs of Victorian water consumers.
Our family violence better practice guide helps businesses to implement safe and effective family violence responses, and highlights innovative, cross-sector industry examples that may go beyond the minimum requirements of our water and energy codes.
We surveyed water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.