We conduct price reviews for all Victorian water businesses. We also monitor the performance of each business, and conduct reviews and inquiries that promote the long-term interests of water consumers.
View information on prices for certain water services, maximum annual water tariffs and special drainage area prices.
We regulate Victorian water businesses through a combination of water price reviews, codes, guidelines and performance monitoring.
Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read the resources we produce on water sector performance and reporting.
View research and findings that promote the long-term interests of water consumers.
Our latest report on Victorian water businesses shows bills have remained steady overall and customers continue to receive good service.
We have commenced water price reviews for Melbourne Water, Goulburn-Murray Water, South Gippsland Water and Western Water.
Our first water outcomes report shows Victoria’s water businesses have largely delivered on their promises to customers over the past year, improving services while keeping prices steady.
We surveyed water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.
We have released Goulburn-Murray Water's submission on prices they propose to charge from 1 July 2020, and are seeking feedback until 24 January.
We have released South Gippsland Water's submission on prices they propose to charge from 1 July 2020, and are seeking feedback until 24 January.