We conduct price reviews for all Victorian water businesses. We also monitor business performance and conduct reviews and inquiries.
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View information on prices for certain water services, maximum annual water tariffs and special drainage area prices.
We regulate water businesses through water price reviews, codes, guidelines and performance monitoring.
Access water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read the resources we produce on water sector performance and reporting.
View research and findings that promote the long-term interests of water consumers.
Featured work
We are reviewing submissions from Melbourne Water and North East Water on their proposed prices and key service outcomes to apply from 1 July 2026.
Greater Western Water has acknowledged failures with its new billing system that caused significant billing disruptions and multiple breaches of the Water Industry Standard, and has proposed an enforceable undertaking to provide redress to affected customers.
New customer contributions establish how much a connecting party pays upfront, and what will be paid through ongoing charges by the connecting party and all other customers. As part of a review into the new customer contributions framework, we have released a draft framework paper for consultation.
The seventh annual water outcomes report shows most water businesses believe they are making good progress against their commitments to customers, despite challenges caused by varying climate conditions.