We regulate participants and products in the Victorian Energy Upgrades (VEU) program to deliver energy efficiency improvements which are more affordable for consumers, and reduces their long term energy consumption.
Victorian Energy Upgrades program
VEU operations under stage 4 restrictions in metropolitan Melbourne effective 3 August 2020
Under stage 4 restrictions in metropolitan Melbourne, businesses in Melbourne can only conduct on-site operations if they are a permitted work premises and have a COVIDSafe Plan implemented.
These restrictions significantly impact on what upgrades can be done under the VEU program in metropolitan Melbourne from 3 August 2020.
We have implemented additional measures to ensure participants' compliance with the new restrictions. Accredited persons planning to undertake VEU activities during the stage 4 restriction period must follow these measures until further notice.
As noted on the Victorian Government's Victorian Energy Upgrades website, the use of doorknocking as a form of lead generation or sales in the VEU program is not permitted anywhere in Victoria.
Read our program updates of 12 August and 26 August for further information.
Suspension of VEU activities 15, 17, 21 and 30, effective 14 July 2020
The Department of Environment, Land, Water and Planning (DELWP) has announced upgrade activities and lead generation, such as doorknocking, for the following activities must not be undertaken in any postcode until further notice:
- incandescent lighting upgrades (Activity 21 (A to F))
- low flow shower roses (Activity 17)
- weather sealing (Activity 15)
- in-home display unit (Activity 30).
The suspension of incentives applies to these activities in both residential and non-residential premises.
If behaviour by accredited persons, their contractors or lead generators does not follow the noted restrictions or further government public health measures, this may result in further action.
See the Victorian Government's Victorian Energy Upgrades website for further information.
The Victorian Energy Upgrades (VEU) program reduces greenhouse gases by providing access to discounted energy efficient products and services.
We regulate participants and products to provide confidence in the benefits delivered to consumers and a balanced, transparent and efficient program for participants.
Learn about the energy efficiency activities that create Victorian energy efficiency certificates (VEECs).
Information for current and prospective accredited persons, energy retailers and product applicants.
View the latest program updates and presentations, read about our reports and reviews, and access our activity registers and VEEC calculator.
Find out how the VEU program can help you save energy in your home or workplace.
Featured work
We have released our 2019 performance report, which provides information on application assessments, certificate creation, compliance matters, product approvals and other key work delivered during 2019.
Our registers provide information about program participants and activities undertaken in the program. Accredited persons can also access the VEEC calculator to find out how many certificates their energy efficiency upgrade can generate.
View our list of genuine energy efficient LED lighting providers participating in the Victorian Energy Upgrades program and servicing households and businesses across Victoria.
Latest updates
24 September 2020
We have updated our guidance documents and the VEU registry to implement changes to lamp product types and available upgrade lamp ballast combinations and asset lifetime references for lamps installed under activity 34. We have also made changes to the certificate creation form for activity 27.
24 September 2020
The 2019 performance report is now live. Read about the program has continued to benefit Victorian households and small businesses.
26 August 2020
With stage 4 restrictions in metropolitan Melbourne, businesses can only conduct on-site operations if they are a permitted work premises and have a COVIDSafe Plan.