Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

Victorian Energy Market Report September 2024
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Latest Victorian Energy Market Report out now

We have released the September 2024 Victorian Energy Market Report covering the period from 1 April to 30 June 2024.

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Consumer information

Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.

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Unbooked taxi fares and non-cash payment surcharge review 2024

We have completed our review of the maximum fares for unbooked taxi services that begin in the Melbourne Metropolitan or Urban and Large Regional Zones.

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Reviewing the Energy Retail Code of Practice

We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers.

Latest News

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News update
01 October 2024

Regulator releases Port of Melbourne Market Rent Inquiry scope and process paper

The Essential Services Commission has released a scope and process paper for its Port of Melbourne Rent Inquiry, covering the 5-year period from 1 November 2019 to 31 October 2024.
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News update
26 September 2024

Greater Western Water: delayed billing

The Essential Services Commission has written to the Energy and Water Ombudsman of Victoria about Greater Western Water’s failure to issue some customers with quarterly bills following the IT upgrade of their billing platform.
Victorian Energy Market Report September 2024
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News update
26 September 2024

Regulator publishes Victorian Energy Market Report for September 2024

The Essential Services Commission has released the September 2024 Victorian Energy Market Report covering the period from 1 April to 30 June 2024.
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Media releases
20 September 2024

Energy retailer Engie pays almost $1.7M in penalties for family violence and reporting failures

Energy retailers IPower Pty Limited and IPower 2 Pty Limited (trading in partnership as Engie, and formerly known as Simply Energy), have paid penalties totalling $1,676,104 for alleged breaches of Victorian energy rules related to family violence provisions and performance reporting.
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Media releases
10 September 2024

Regulator invites public submissions on TCV licence application

The Essential Services Commission is inviting public submissions about Transmission Company Victoria’s (TCV) application for an electricity transmission licence in Victoria.
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Media releases
06 September 2024

Dodo Power & Gas pays $825,472 in penalties for alleged ‘guaranteed service level payment’ failures

Energy retailer M2 Energy Pty Ltd (trading as Dodo Power & Gas) has paid penalties totalling $825,472 for allegedly breaching Victorian energy rules related to guaranteed service level payments and self-reporting.
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