We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
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The Essential Services Commission is proposing new rules to require energy retailers to move certain customers onto cheaper plans. The commission estimates these rules would have saved customers an average of around $225 on electricity and $182 on their gas each year.
Astra Green Solutions Pty Ltd (trading as Astra Green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the Victorian Energy Upgrades (VEU) program.
Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers.
Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.
