We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Data from our latest report shows Victorian households could have saved an estimated $191 million on electricity bills and $89 million on gas bills last financial year if they had been on their retailer’s best offer. Read our report to build your understanding of how the energy market operates.
In 2023–24 we are focusing on promoting transparency and competition in the Victorian energy market to better serve the long-term interests of consumers.
We have released a report on our review of the family violence provisions in the Water Industry Standards. The report focuses on understanding how the provisions are being implemented by water businesses, and what this means for customers who are affected by family violence.
We have released a suite of new consumer resources, including an animated video and multi-language consumer fact sheets, to help inform Victorians about their rights and protections as an embedded network customer.