Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

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Energy customer support during the coronavirus pandemic

We have released data from December and January provided by electricity and gas retailers on the number of energy customers who are on payment plans and enquiring about assistance with paying bills.

Minimum feed-in tariff review

We have released our final decision on the 2021-22 minimum feed-in tariffs that your energy company should pay you for power you export to the grid via small renewable energy sources including solar panels.

New Victorian Default Offer prices take effect

New Victorian Default Offer prices came into effect on 1 January 2021 that will see bill reductions for Victorian households and small business customers on a default electricity offer.

Water customer support during the coronavirus pandemic

We have released data from December and January provided by water businesses on the number of water customers who require support or have had their water supply restricted.

Latest News

Media releases

25 February 2021

Reduced bills and a cleaner environment remain the big incentives behind solar panels

Victoria’s energy regulator says the environmental and cost benefits of rooftop solar panels remain strong incentives for renewable energy, despite a reduction in the feed-in-tariff rate.

Media releases

18 February 2021

Energy customers urged to connect

Hundreds of customers have had their gas and electricity disconnected over the past two months, as the financial impact of the coronavirus pandemic continues.

Shipping containers at the Port of Melbourne with the Melbourne CBD in the background

Media releases

12 February 2021

Statement on Port of Melbourne

The Essential Services Commission welcomes the Port of Melbourne’s withdrawal of its rebalancing application.

Media releases

11 February 2021

Hardship applications up as water customers continue to feel impact of pandemic

Hundreds of Victorian water customers are continuing to receive assistance to cope with the impact of the coronavirus pandemic, according to the latest data from the state’s regulator.

Media releases

04 February 2021

Alinta Energy pays more than $1 million for putting hurdles in way of help

Alinta Energy has paid penalties of $1.125 million for allegedly putting conditions on providing help to distressed customers despite the requirements of Victoria’s energy rules.

Media releases

21 January 2021

Improving the electricity connections process

Victoria’s economic regulator is calling for feedback on proposed new customer service standards from electricity distributors aimed at reducing the time taken to connect electricity to new Victorian housing developments.

Featured consultations

View all current consultations

GEE Power & Gas – application for electricity retail licence and gas retail licence

GEE Power & Gas has applied for a licence to sell electricity by retail. We are inviting feedback on the licence application until 11 March 2021.