We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
New proposals to change the energy rules would strengthen protections for customers affected by family violence, requiring energy retailers to have a family violence policy and meet minimum standards of conduct to boost protections for residential and small business customers.
We have released our draft advice for the Victorian Default Offer, which could save households hundreds of dollars a year, and small businesses thousands per year.
We have released draft decision setting out the technical detail for the proposed Victorian energy fact sheet. The fact sheet will help customers easily compare energy plan information.
We have proposed amendments to the Victorian Energy Efficiency Target (VEET) guidelines and are seeking feedback until 29 March 2019.
We have released our draft advice to the Victorian Government on the Victorian Default Offer to apply from 1 July 2019, and are seeking feedback until 4 April 2019.
We are seeking feedback on the details of a proposed Victorian energy fact sheet to help customers compare plan information, and enabling customers to provide their own meter reads to retailers. Submissions close 9 April 2019.