For the latest information on the state of emergency in Victoria due to the coronavirus (COVID-19) visit the Department of Health and Human Services website. For the latest on business restrictions go to the Business Victoria website or call the hotline on 13 22 15.

Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

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Regulating with consumer vulnerability in mind

We are developing a consumer vulnerability strategy to ensure we consider the voices of consumers experiencing vulnerability in our regulation.

Supporting energy customers through the coronavirus pandemic

We have brought in rule changes to support residential and small business customers in managing their energy bills through the pandemic.

VEU performance report

Our 2019 Victorian Energy Upgrades performance report provides information on application assessments, certificate creation, compliance matters, product approvals and other key work.

Victorian Default Offer price review

We have made a draft decision on the Victorian Default Offer to apply from 1 January 2021. Have your say until 20 October 2020.

Latest News

Media releases

24 September 2020

Victorians continue to save through energy efficiency

Thousands of Victorian households and small businesses benefitted from the installation of more than four million energy efficient LED lights through the Victorian Energy Upgrades program in 2019.

Media releases

18 September 2020

Vulnerability strategy launched at virtual forum

Thursday 17 September, 4:00-5:00pm (via Zoom)

We launched a new project to ensure vulnerable customers are a priority at a virtual forum with around 200 representatives from consumer and community groups and the energy and water sectors this week.

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Media releases

15 September 2020

Victorians could save on default offer price

Victorian small business and residential customers on a default electricity offer could see their annual bills reduced, under a proposal by the state energy regulator.

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Media releases

10 September 2020

Increase in Victorians on water hardship programs

Victorian water customers are moving onto hardship programs in record numbers during the coronavirus pandemic, new data collected by the state regulator shows.

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Media releases

08 September 2020

Price stability key to taxi industry viability

The state’s economic regulator has left maximum fares unchanged for cabs hailed from the street or taxi ranks, citing a need to maintain price stability.

Attendees at the fifth community sector roundtable on Zoom

Staff articles

03 September 2020

Appropriate income support important for vulnerable Victorians: community sector roundtable

Thursday 3 September, 3–4:30 pm (via Zoom)

Victoria’s community support and consumer advocacy groups are concerned about increasing financial difficulties for vulnerable Victorians in the back half of 2020.

Featured consultations

View all current consultations

Victorian Default Offer price review

We have made a draft decision on the Victorian Default Offer to apply from 1 January 2021. Have your say until 20 October 2020.