We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Featured work
AGL have advised us of potential inaccuracies in performance data they submitted for our Victorian Energy Market Report. We are examining the implications of AGL’s failure to provide timely and accurate data, including how it may have affected previous reporting periods.
We have introduced a suit of reforms, including three new customer entitlements that will oblige electricity and gas retailers to help customers find their best deal, in response to the independent review into the retail electricity and gas markets in Victoria.
We have released a discussion paper to guide energy retailers on how to improve processes to provide safe and effective support to customers and staff experiencing family violence.
The Victorian Energy Efficiency Target (VEET) scheme is about to undergo a makeover, with new regulations, a new online presence and a new name.
Latest News
Featured consultations
We are seeking feedback on our water price review draft guidance papers for Goulburn-Murray Water, South Gippsland Water and Western Water, to inform our work to regulate the prices each water business will charge from 1 July 2020. Send us your feedback by 4 December 2018.
We have released a discussion paper to guide energy retailers on how to improve processes to provide safe and effective support to customers and staff experiencing family violence. Send us your feedback on the paper by 7 December 2018.