We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Featured work
The Supreme Court of Victoria has ordered Sumo to pay $10M penalties for unlawful doorknocking and best offer messaging failures. This outcome represents the largest penalty ever imposed for breaches of Victoria’s energy laws and codes of practice.
Key findings show higher water bills across Victoria, increased water usage, and more opportunities for water businesses to support customers seeking financial hardship support.
Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.
We commenced public consultation on proposed consumer reforms to help Victorian households access cheaper energy deals and increase support for consumers experiencing payment difficulty.
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Featured consultations
- Terrang BESS Asset Co Pty Ltd as trustee for Terrang BESS Asset Trust - application for electricity generation licence - consultation closes 16 December 2024
- Victorian Default Offer price review 2025–26 - consultation closes 24 December 2024
- Lumea Pty Ltd as trustee for the Lumea Trust - application for electricity transmission licence - consultation closes 20 January 2025