We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
We are developing a consumer vulnerability strategy to ensure we consider the voices of consumers experiencing vulnerability in our regulation.
We have brought in rule changes to support residential and small business customers in managing their energy bills through the pandemic.
Our 2019 Victorian Energy Upgrades performance report provides information on application assessments, certificate creation, compliance matters, product approvals and other key work.