We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
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United Energy have paid penalties for allegedly failing to notify customers of a planned outage, while 1st Energy have paid a penalty for allegedly switching a small business customer without consent.
From 1 July, energy retailers will need to provide a new Victorian energy fact sheet to help customers easily compare energy plan information.
We have outlined the approach we will take in reviewing the state’s distribution code to ensure it is fit-for-purpose and protects consumers.
Following our recent review, we have gazetted the updated Victorian Energy Efficiency Target (VEET) Guidelines, which takes effect from 3 June 2019.
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Tango Energy Pty Ltd has applied for a licence to sell gas by retail in Victoria. We are inviting feedback on the licence application until 14 June 2019.