We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
New Victorian Default Offer prices came into effect on 1 January 2021 that will see bill reductions for Victorian households and small business customers on a default electricity offer.
Rule changes to ensure customers cannot be back-billed for more than four months when they are not at fault came into effect on 1 January 2021.
We have released our annual performance report comparing the performance of Victoria’s urban water businesses against each other.
We are reviewing the 2021-22 minimum feed-in tariffs that your energy company should pay you for power you export to the grid via small renewable energy sources including solar panels.
Melbourne Water has submitted a proposal on pricing and key outcomes for customers for the five years from July 2021. We are inviting feedback until February 2021.
As part of our work to improve the electricity connections process we are seeking feedback on distribution business customer service standards. Submissions close on 9 February 2021.
We are reviewing the Port of Melbourne’s proposal to rebalance service tariffs applicable from 1 July 2021. Submissions close on 1 February 2021.