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Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

Image of a taxi sitting in a taxi rank in a metropolitan street.

Taxi non-cash payment surcharge review 2019

We have released a consultation paper reviewing the maximum surcharge to apply from 1 July 2019. We are seeking feedback until 4 February 2019.

Water performance report 2017-18

View our annual water performance report for 2017-18, which shows that Victoria's 16 water businesses delivered consistently high quality services.

Introducing Victorian Energy Upgrades

The biggest energy efficiency certificate scheme in Australia has a a new name and updated regulations.

Electricity and gas retail markets review implementation

We have introduced a suit of reforms, including customer entitlements, to help customers find their best energy deal.

Latest News

Media releases

11 December 2018

Victorians urged to have their say on maximum non-cash taxi surcharge review

The Essential Services Commission has today released a consultation paper that seeks to establish the best approach to reviewing the maximum non-cash payment surcharge.

A cartoon image of people in a house using lights, water and a kettle.

Media releases

10 December 2018

Energy efficiency program gets a brand new name for 10th birthday

The biggest energy efficiency certificate scheme in Australia is getting an overhaul after 10 successful years, with a new name and updated regulations.

Media releases

10 December 2018

Water consumption and bills up a little; rainfall down

Victoria’s 2.7 million households and small businesses used a little more water last financial year due to lower rainfall according to the latest report from the state’s water regulator.

A photo of a house roof with solar panels on top.

Media releases

04 December 2018

Solar owners to benefit from a proposed increase in the single rate minimum feed-in tariff for 2019-20

Victorian solar panel owners would benefit from a new single rate

Media releases

29 November 2018

Report shows new energy customer protections starting to bite

Increased consumer protections continue to take hold in the Victorian energy market according to a new report from the state’s energy regulator.

A photo showing Kate Symons, Commissioner at the Essential Services Commission, in a garden smiling at something off camera.

Staff articles

27 November 2018

Essential stories: Kate, Commissioner at the Essential Services Commission

'I love design and renovating. Personal touches are integral to making a beautiful home, and sit well against bought pieces. One of my children made a special artwork at kindergarten; I’ve had it framed, and it takes pride of place in our living room.

Featured consultations

View all current consultations

Minimum feed-in tariff review 2019-20

Have your say on our draft decision on the 2019-20 minimum feed-in tariffs that your energy company should pay you for renewable power you export to the grid. We are seeking feedback until 13 January 2019.

Taxi non-cash payment surcharge review 2019

Have your say on our consultation paper reviewing the maximum surcharge to apply from 1 July 2019, until 4 February 2019.