We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Featured work
We are considering new rules to prevent energy retailers from imposing excessive charges for missing a bill payment.
We spoke to electricity and gas customers and their representatives about their experiences with Victorian energy retailers to find out how our reforms are affecting consumers.
Our latest report on Victorian water businesses shows bills have remained steady overall and customers continue to receive good service.
New rules will provide greater protections to tens of thousands of Victorian energy consumers who rely on life support equipment at home.
Latest News
Featured consultations
Most taxi users would save on taxi fares under our proposed 1 per cent reduction in the maximum surcharge taxi operators can charge for users paying with common credit cards or other cashless options. Submissions close 16 December 2019.
We have received price submissions from Goulburn-Murray Water, South Gippsland Water and Western Water for prices to apply from 1 July 2020. Have your say until 24 January.
We have commenced work to set the minimum feed-in tariff that will apply from 1 July 2020 to 30 June 2021, and have released a draft decision on proposed tariffs. Submissions to the draft decision close on 17 January 2020.
We have released a draft decision proposing changes to the technical standards of the Electricity Distribution Code. Submissions to the draft decision will close on 20 January 2020.