Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

A graphic showing a bill document and the words 'feed-in tariff' in a banner across the front of it. A tick sits to the right of 'feed-in tariff'.

Minimum feed-in tariff review 2019-20

We have released our draft decision, proposing that from 1 July 2019 retailers continue to be able to offer solar system owners either a single rate, a time-varying rate or both rates. We are seeking feedback until 13 January 2019.

Victorian Energy Market Snapshot 2017-18

Our snapshot report provides a summary of the state's energy market in 2017-18, with information on changes to energy rules, enforcement action we have taken, wrongful customer disconnections and the price of energy offers available in the market.

Electricity and gas retail markets review implementation

We have introduced a suit of reforms, including customer entitlements, to help customers find their best energy deal.

New name, new regulations for VEET scheme

The Victorian Energy Efficiency Target (VEET) scheme is about to undergo a makeover, with new regulations, a new online presence and a new name.

Latest News

A photo of a house roof with solar panels on top.

Media releases

04 December 2018

Solar owners to benefit from a proposed increase in the single rate minimum feed-in tariff for 2019-20

Victorian solar panel owners would benefit from a new single rate

Media releases

29 November 2018

Report shows new energy customer protections starting to bite

Increased consumer protections continue to take hold in the Victorian energy market according to a new report from the state’s energy regulator.

A photo showing Kate Symons, Commissioner at the Essential Services Commission, in a garden smiling at something off camera.

Staff articles

27 November 2018

Essential stories: Kate, Commissioner at the Essential Services Commission

'I love design and renovating. Personal touches are integral to making a beautiful home, and sit well against bought pieces. One of my children made a special artwork at kindergarten; I’ve had it framed, and it takes pride of place in our living room.

Image of a finger pressing a light switch on a wall.

Media releases

14 November 2018

Simply Energy pays $20,000 for switching customer with brain injury

Simply Energy has paid $20,000 after a telemarketer allegedly arranged to switch a customer with an acquired brain injury to the company without his consent.

Dean, an Essential Services Commission employee, in a garden smiling at the camera.

Staff articles

13 November 2018

Essential stories: Dean, water team member

‘Recently, I was fortunate enough to take some extended leave. I really enjoyed the extra time I got to spend with my kids, doing things like playing music with them and helping with homework. It’s great that the commission values work-life balance for staff and sees how it benefits everyone.'

Image of Rosie Batty, 2015 Australian of the Year, giving a presentation at a family violence workshop on 1 November 2018.

Staff articles

07 November 2018

Learning from family violence specialists and survivors

In November 2018, we attended a national roundtable on family violence to hear from survivors (including 2015 Australian of the Year Rosie Batty) and help us incorporate new research findings into our work program.

Featured consultations

View all current consultations

Family violence resources review discussion paper

We have released a discussion paper to guide energy retailers on how to improve processes to provide safe and effective support to customers and staff experiencing family violence. Send us your feedback on the paper by 7 December 2018.

Minimum feed-in tariff review 2019-20

Have your say on our draft decision on the 2019-20 minimum feed-in tariffs that your energy company should pay you for renewable power you export to the grid. We are seeking feedback until 13 January 2019.