Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

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Unbooked taxi fares and non-cash payment surcharge review 2024

We have completed our review of the maximum fares for unbooked taxi services that begin in the Melbourne Metropolitan or Urban and Large Regional Zones. We also reviewed the maximum non-cash payment surcharges for taxi services in Victoria.

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Consumer information

Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.

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Water price review 2024

We have approved the maximum prices Goulburn-Murray Water and Greater Western Water may charge from 1 July 2024.

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Reviewing the Energy Retail Code of Practice

We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers.

Latest News

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Media releases
20 September 2024

Energy retailer Engie pays almost $1.7M in penalties for family violence and reporting failures

Energy retailers IPower Pty Limited and IPower 2 Pty Limited (trading in partnership as Engie, and formerly known as Simply Energy), have paid penalties totalling $1,676,104 for alleged breaches of Victorian energy rules related to family violence provisions and performance reporting.
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Media releases
10 September 2024

Regulator invites public submissions on TCV licence application

The Essential Services Commission is inviting public submissions about Transmission Company Victoria’s (TCV) application for an electricity transmission licence in Victoria.
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Media releases
06 September 2024

Dodo Power & Gas pays $825,472 in penalties for alleged ‘guaranteed service level payment’ failures

Energy retailer M2 Energy Pty Ltd (trading as Dodo Power & Gas) has paid penalties totalling $825,472 for allegedly breaching Victorian energy rules related to guaranteed service level payments and self-reporting.
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Media releases
30 August 2024

Greater Western Water makes court-enforceable commitment to improve family violence processes

The Essential Services Commission has accepted a court enforceable undertaking from Greater Western Water, after Greater Western Water admitted it failed to meet its obligations to support customers affected by family violence in 2023.
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Media releases
16 August 2024

Regulator releases final decision on maximum taxi fares

The Essential Services Commission has approved a 5.5 per cent increase to the maximum fare payable when a taxi is hailed from the street or at a taxi rank.
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News update
15 August 2024

Regulator releases consultation paper on new customer contributions for water connections

The Essential Services Commission is seeking submissions about its review of new customer contributions for water, sewerage and recycled water connections.
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