We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Find out more about the new Victorian Default Offer prices that apply from 1 January 2020.
New versions of the Energy Retail Code and Electricity Distribution Code came into effect this month, with changes relating to life support equipment and support for customers experiencing family violence.
We have commenced water price reviews for Melbourne Water, Goulburn-Murray Water, South Gippsland Water and Western Water.
Our audits of five energy retailers found that inadequate systems, processes and training could lead to overcharging customers, wrongful disconnections or transferring customers without consent.
We have received price submissions from Goulburn-Murray Water, South Gippsland Water and Western Water for prices to apply from 1 July 2020. Have your say until 24 January.
We have developed a framework for assessing the competitiveness and efficiency of the Victorian energy retail market, and are seeking feedback until 30 March 2020.