A State of Emergency has been declared in Victoria due to the serious risk to public health posed by coronavirus (COVID-19). For more information visit the Department of Health and Human Services website.


For the latest information about business restrictions as part of Victoria’s shutdown of non-essential activity, visit the Business Victoria website or contact their dedicated business hotline on 13 22 15.
 

Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

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Coronavirus update

The coronavirus pandemic is challenging our community in new ways. Read an update from our chair Kate Symons on how the commission will continue to work with our sectors through this period.

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Safety net for Victorians suffering energy bill stress

Help is available for Victorians experiencing energy bill stress as a result of summer bushfires and the coronavirus outbreak. Find out more about your rights.

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Unbooked taxi fare review

We have released a consultation paper for our upcoming review of the maximum fare that can be charged for ‘unbooked’ taxi services. 

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Two more water pricing draft decisions released

We are seeking feedback on draft decisions relating to prices to apply from 1 July for customers of Goulburn-Murray Water and Western Water and South Gippsland Water.

Latest News

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Media releases
02 April 2020

Fares for rank and hail taxis to be reviewed

The state’s pricing regulator is preparing to look at the maximum fares payable by passengers for catching a cab on the street.

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Staff articles
02 April 2020

Coronavirus update

A message from our chair, Kate Symons

The coronavirus pandemic is challenging our community in new ways. Many consumers and businesses are experiencing financial distress and uncertainty - and the broader impact on our lives will not be known for some time.

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Media releases
31 March 2020

Disconnections down as energy reforms take effect

The state’s independent economic energy regulator says prices are remaining stable with disconnections falling and fewer discounts have conditions attached.

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Media releases
27 March 2020

Safety net for Victorians suffering energy bill stress

The state’s energy regulator has reassured Victorians experiencing energy bill stress as a result of summer bushfires and the coronavirus outbreak that help is available.

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Media releases
24 March 2020

Fees to fall for most taxi passengers paying by non-cash methods

Most taxi users will save on taxi fares paid by non-cash methods with the state’s price regulator

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Media releases
20 March 2020

State regulator releases interim report on Port of Melbourne

The state regulator has released an interim report on the Port on Melbourne’s approach to setting land rents and providing access to port land.
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Featured consultations

View all current consultations
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Water price reviews

We are reviewing the prices that South Gippsland Water, Goulburn-Murray Water, and Western Water will charge from 1 July 2020. We are seeking feedback on our draft decisions for each business.

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Unbooked taxi fare review

We have released a consultation paper for our upcoming review of the maximum fare that can be charged for ‘unbooked’ taxi services. Consultation closes 7 May 2020.