Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

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AGL Energy failure to provide 2017-18 performance report

AGL have advised us of potential inaccuracies in performance data they submitted for our Victorian Energy Market Report. We are examining the implications of AGL’s failure to provide timely and accurate data, including how it may have affected previous reporting periods.

Electricity and gas retail markets review implementation

We have released our draft decision on how we propose to implement recommendations from the retail markets review. We are seeking feedback on four key proposals in our draft decision, until 5 October.

New rules for embedded electricity networks

We have finalised rules applying to embedded electricity networks, which provide protections for people living in apartments, caravan parks and retirement villages who buy their electricity from private networks.

Victorian Energy Market Report 2017-18

Read our latest update on the Victorian energy market, for April to June 2018.

Latest News

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18 October 2018

New name, new regulations for VEET scheme

The Victorian Energy Efficiency Target (VEET) scheme is about to undergo a makeover, with new regulations, a new online presence and a new name.

An image of Angeline, water team member at the Essential Services Commission, standing in a garden and smiling at something off-camera.

Staff articles

17 October 2018

Essential stories: Angeline, water team member

‘I really wanted to be a rock star when I was little. I have five guitars: one electric, one steel string, three nylons and an oud. I still have my first guitar, which is 30 years old.

An image of an outstretched hand with water pouring into it, in an outdoor setting.

Staff articles

16 October 2018

Exploring the role of water businesses within their communities

In September 2018, industry association VicWater hosted its 2018 conference ‘Robust Strategies for a Volatile World’. We attended the conference to understand how the water industry was meeting customer and broader stakeholder needs.

08 October 2018

First steps taken in setting Goulburn Murray Water prices from 2020

The state’s water regulator has released two papers that provide a foundation for making pricing decisions for the nation’s biggest irrigation network, Goulburn Murray Water, from 2020 to 2024.

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Media releases

27 September 2018

Regulator awards customer $56,000 after AGL cut off gas for nearly four months

The state’s energy regulator has required AGL to pay $56,612 to a customer it wrongfully disconnected for nearly four months in 2017.

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Media releases

27 September 2018

Regulator considering rule change to address estimated bill shock

Victoria’s energy regulator is considering changing the rules to address community concerns about estimated bills after 5,000 complaints were made to retailers about the practice in 2017.

Featured consultations

View all current consultations

Goulburn-Murray Water price review 2020

We are seeking feedback on our Goulburn-Murray Water Price Review: Draft Guidance on Price Submission Under the WIRO, which is part of our work to regulate the prices that Goulburn-Murray Water will charge from 1 July 2020. Send us your feedback by 4 December 2018.