We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
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We are proposing targeted reforms to support residential and small business customers in managing their energy bills through the pandemic.
From January 2021, the allowable back-billing period for retail energy customers will be reduced from nine months to four months.
Most Melbourne households will enjoy a drop in water bills for the year ahead, while bills in regional Victoria will mostly rise by less than inflation.
We have released a draft decision proposing no change to the maximum fares for unbooked taxis.
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Featured consultations
We are proposing targeted reforms to support residential and small business customers in managing their energy bills through the pandemic. Have your say by 14 July 2020
We have released a consultation paper on the Victorian Default Offer prices that electricity retailers will be able to charge domestic and small business customers from 1 January 2021. Submissions close 21 July 2020.
We have released a draft decision on maximum fares for unbooked taxis. Have your say until 31 July 2020.
We're working to ensure new property developments receive electricity connections within certain time frames. We have released an issues paper and are seeking feedback until 7 August 2020.