Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

Water price review

We are reviewing proposed pricing and key outcomes for 2023-28 from 14 Victorian water businesses, and we want to hear what you think.

Victorian Energy Market Report: September 2022

Our latest quarterly energy market report has information on arrears and disconnection data; compliance and enforcement activity; retailer entry and exits from the market; and analysis on energy retail offers and prices paid by consumers.

Unaccounted for gas benchmarks review 2022

This review will calculate the unaccounted for gas benchmarks to apply from 2023 to 2027.

Unbooked taxi fare review

We have completed our review of maximum fares for unbooked taxi services that begin in the Melbourne Metropolitan or Urban and Large Regional Zones.

Latest News

Man handing over a document to two people sitting across the desk

Media releases

11 November 2022

New guideline to assist persons responding to compulsory information gathering notices issued by the Essential Services Commission

The Essential Services Commission has published a new Information Gathering Notice Guideline to support individuals and businesses to understand and comply with compulsory information gathering notices issued by the commission.

A judge's gavel resting on a table in an office

Media releases

11 November 2022

Business loses accreditation to participate in Victoria’s energy efficiency scheme

Sara Corporation Pty Ltd, trading as Australian State Energy Upgrades (ASEU), is no longer an accredited person in the Victorian Energy Upgrades program following a decision announced today by the independent regulator.

Media releases

04 November 2022

Regulator suspends business from participating in Victoria’s energy efficiency scheme following alleged unlawful lighting upgrade activity

The state’s energy regulator has given Pan West Group Australia Pty Ltd, trading as Green Target Australia, a three-month suspension from participating as an ‘accredited person’ in the Victorian Energy Upgrades program over allegations the business breached program rules.

Media releases

06 October 2022

Victorian water businesses submit new maximum pricing proposals to independent regulator

The prices households will pay for water services are under review as Victoria’s economic regulator examines pricing proposals from 14 of the state’s water businesses.

A middle aged couple looking at bills together, at a kitchen table

Media releases

29 September 2022

New energy report tracks Victorian retail response to volatile wholesale prices

The Essential Services Commission is closely monitoring Victoria’s retail energy market following recent volatility in wholesale energy prices.

A photo showing a person's hand turning on a bathroom tap, and the person's other handing catching watching coming out of the tap.

Media releases

27 September 2022

New protections for Victorian water customers

The state’s economic regulator today released updated water industry standards, strengthening support and protections for Victorian consumers, particularly those facing financial difficulties.

Featured consultations

View all current consultations

Water price review

We are reviewing proposed pricing and key outcomes for 2023-27 from 14 Victorian water businesses, and we want to hear what you think. Consultation closes 1 December 2022.

Unaccounted for gas benchmarks review

We have released a draft decision on how we will calculate the unaccounted for gas benchmarks to apply from 2023 to 2027. Consultation closes 5pm, Friday 25 November.