We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Featured work
We've released our latest quarterly energy market report, with information about your energy rights, how we’re enforcing Victoria’s energy rules, newly licensed energy retailers and more.
We have suspended Australian State Energy Upgrades for a period of three months and require them to surrender 47,909 certificates, after allegedly breaching the rules of the Victorian Energy Upgrades program.
We are reviewing the surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
From 1 July 2022, every person and business involved in delivering discounted energy efficiency products and services under the Victorian Energy Upgrades program must follow an enforceable code of conduct.
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Featured consultations
We are reviewing our urban and rural water customer service codes to ensure they continue to meet the needs of Victorian water consumers. Have your say on our draft decision on the codes by 26 July 2022.
We have released a consultation paper for our review of the surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options including credit, debit and charge card. Consultation closes 22 July 2022.
We are preparing for our review of Goulburn-Murray Water's prices from 1 July 2024 and have release a draft guidance paper. Have your say by 20 July 2022.