Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

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Family violence resources review final decision

Our family violence resource review final decision introduces protections for energy customers affected by family violence.

Local council outcomes report

Our 2019 report on Victoria's local government rate capping system found that it has kept a lid on rate rises without having a significant impact on services to ratepayers and asset renewal.

Victorian energy fact sheet

From 1 July, energy retailers will need to provide a new Victorian energy fact sheet to help customers easily compare energy plan information.

VEET guidelines updated

Following our recent review, we have gazetted the updated Victorian Energy Efficiency Target (VEET) Guidelines, which takes effect from 3 June 2019.

Latest News

Media releases

23 May 2019

Rate capping keeps rates down with ‘limited impact on services to ratepayers’

A report on the outcomes of Victoria's rate capping system has found it has kept a lid on rate rises without having a significant impact on services to ratepayers and asset renewal.

Media releases

22 May 2019

New protections for energy customers experiencing family violence

Energy retailers will soon be required to have a family violence policy and meet minimum standards of conduct including better training for frontline staff, improving account security and debt management practices.

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Media releases

16 May 2019

1st Energy issued $20,000 in penalties for switching small business customer without consent

An energy company has paid a $20,000 penalty for allegedly switching a small business customer without their consent after getting their address mixed up with a nearby aged care home resident.

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Media releases

16 May 2019

United Energy pays $90,000 for failing to notify customers of planned outage

Energy distributor United Energy has paid $90,000 in penalties after allegedly failing to notify customers of a planned power outage.

Media releases

15 May 2019

Domestic building insurance premiums at ‘appropriate levels’

The main provider of domestic building insurance for Victoria is setting premiums that effectively cover expenses, risks and long-term claim costs, according to the state regulator.

Media releases

09 May 2019

New rules help Victorians compare energy offers

Victorian consumers will have access to a new energy fact sheet so they can more confidently compare electricity and gas offers following a decision of the state’s energy regulator.

Featured consultations

View all current consultations

Tango Energy Pty Ltd - application for gas retail licence

Tango Energy Pty Ltd has applied for a licence to sell gas by retail in Victoria. We are inviting feedback on the licence application until 14 June 2019.