We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
We have released a draft decision for the Victorian Default Offer prices to apply from 1 January 2022 for customers on electricity standing offers.
We are reviewing the payment difficulty framework, which was implemented in 2019 to support energy consumers facing payment difficulty.
We have released our 'Getting to fair' strategy, which gives us a roadmap to address consumer’s experience of vulnerability and break down the barriers they can face.
We have released a draft decision on the reviewing the Victorian Default Offer prices to apply from 1 January 2022 for customers on electricity standing offers. Submissions close 8 October 2021.
We want to hear your feedback on the proposed new Energy Retail Code of Practice. Submissions close 25 October 2021.
We're updating the Compliance and Performance Reporting Guideline for energy businesses and want your feedback. Submissions close 25 October 2021.