Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Featured work

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Victorian Energy Market Report – March 2023

Our latest energy market report tracks energy retailer activity and consumer trends for October to December 2022, including articles covering compliance and enforcement activity, customers experiencing payment difficulty, disconnections, market entry and exit, and reports and reviews.

Reviewing the Gas Distribution System Code of Practice

We are remaking the code to make obligations fit for purpose, align the code with recent changes to the National Gas Rules, and to support policy developments.

Greenfields negotiated electricity connection customer service standards

We have published a final decision that will require Victorian energy distributors to report on how long it takes to hit key milestones when connecting new housing developments to electricity.

Victorian Default Offer price review

We are reviewing the Victorian Default Offer prices to apply from 1 July 2023 to 30 June 2024 and have released our draft decision.

Latest News

Media releases

28 March 2023

State regulator releases energy market snapshot

With rising energy bills contributing to cost of living pressures for Victorians, the Essential Services Commission is closely monitoring the energy sector’s compliance with the strong consumer protections to which Victorian energy consumers are entitled

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Media releases

27 March 2023

Electricity distributors to continue reporting on the time to connect new housing developments

The Essential Services Commission has published a final decision that will require Victorian energy distributors to report on how long it takes to hit key milestones when connecting new housing developments to electricity.

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Media releases

21 March 2023

Consultation opens for review of gas distribution code

The state energy regulator is inviting feedback as it reviews the code of practice that governs gas distribution companies operating in Victoria.

Staff articles

17 March 2023

Essential stories: Cristina from the Energy team

I have a real passion for consumer advocacy and for equipping people with the information they need to navigate the world.

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Media releases

15 March 2023

Victorian Default Offer 2023-24: draft decision

The Essential Services Commission today released a draft decision for consultation that proposes increases to the Victorian Default Offer to come into effect from 1 July 2023.

Staff articles

14 March 2023

Essential stories: Amanda from the People and Culture team

It was so rewarding to work with the business to pivot to working remotely and truly supporting employee wellbeing. We learned so much about our colleagues during the pandemic and helped support great strategies to keep people connected.

Featured consultations

View all current consultations