Essential Services Commission

21 July 2026

New strategy and regulatory priorities support access to essential services

Today we have released our 2026–27 Regulatory Priorities, updated Getting to Fair: Advancing Equity strategy and First Nations Self-Determination Framework, which set out our focus for the year and our approach to fairer access to essential services for all Victorians.

20 July 2026

Seeking feedback on guidance to assist businesses with water price submissions

The Essential Services Commission is inviting feedback on proposed guidance to assist 16 Victorian water businesses in preparing their upcoming price submissions.

17 July 2026

Regulator secures record redress, boosts enforcement and streamlines rules

The Essential Services Commission continued to put Victorian consumers first in 2025–26, securing record customer redress, strengthening protections, taking more enforcement action, and simplifying regulatory processes to help businesses do the right thing.

07 July 2026

Business banned from energy efficiency scheme for false claims, illegal telemarketing and doorknocking

Ecosaver Australia Pty Ltd has been banned from the Victorian Energy Upgrades program for allegedly providing falsified photo evidence for its energy efficiency projects and breaching consumer protections.

07 July 2026

ZEN Energy Retail Pty Ltd customer transfer following retail market suspension

The Australian Energy Regulator has initiated the retailer of last resort process to allow for the transfer of Victorian customers from failed electricity retailer ZEN Energy Retail Pty Ltd (ACN 615 751 052) to other retailers to provide for the continued supply and sale of essential electricity services.

02 July 2026

Energy customers reminded of reconnection rights

The Essential Services Commission is reminding Victorians that energy retailers cannot automatically require customers to completely pay off debts before reconnecting essential energy services.