We licence a range of Victorian gas and electricity businesses. We also publish codes and guidelines that regulated businesses must follow, and conduct reviews and inquiries that promote the long-term interests of electricity and gas consumers.
Electricity and gas
View licences for electricity and gas distributors, retailers and transmission services, and Victorian electricity generators. You can also view information on who is exempt from electricity licensing and how to apply for an exemption.
View our decisions on electricity prices and tariffs, and gas benchmarks.
We regulate through a combination of legislation, licences, and codes and guidelines.
Access resources that impose certain obligations on Victorian electricity and gas businesses.
This page is the central hub for information on the performance of energy retailers, enforcement actions, licensing updates and other insights.
View electricity and gas inquiries, studies and reviews that promote the long-term interests of consumers.
Learn about your rights as an electricity and gas consumer.
Featured work
19 December 2025
Energy retailers paid a record $24,467,958 for breaching Victoria’s consumer protections in 2025, as the state’s essential services regulator continued its crackdown on practices that exacerbate cost of living pressures or negatively affect vulnerable customers.
We are changing Victoria’s energy rules to ensure customers doing it tough get the best price and stay connected, and to tackle the energy market’s ‘loyalty tax’.
The Essential Services Commission is changing Victoria’s energy rules to make it easier for customers to switch to their retailer’s cheapest plan.
The Essential Services Commission has partnered with Women’s Health in the North (WHIN) to deliver the Power Up Victoria project, to support migrant and refugee women who have faced barriers accessing and participating in the energy market.