Access resources that impose certain obligations on Victorian electricity and gas businesses.
Electricity and gas codes, guidelines and policies
Some of our codes and guidelines apply to the electricity and gas industries, while others only apply to one industry. You can view relevant pending or previous amendments for certain resources, as well as any related reviews or consultations.
Read market performance and reporting information on how well regulated businesses comply with these codes and guidelines.
This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers. This page also includes guidance notes and guidelines to help industry and consumers understand obligations under the Energy Retail Code of Practice.
This code regulates distributing and connecting electricity to customers. It also covers embedded generating units (such as solar panels) and transferring electricity between distribution systems.
View all of our family violence resources including our better practice guide, and a research report on outcomes for customers following changes to the water customer services codes.