Access resources that impose certain obligations on Victorian electricity and gas businesses.
Electricity and gas codes, guidelines and policies
Some of our codes and guidelines apply to the electricity and gas industries, while others only apply to one industry. You can view relevant pending or previous amendments for certain resources, as well as any related reviews or consultations.
Read market performance and reporting information on how well regulated businesses comply with these codes and guidelines.
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This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers. This page also includes guidance notes to help industry and consumers understand their existing obligations under the Energy Retail Code.
This code regulates distributing and connecting electricity to customers. It also covers embedded generating units (such as solar panels) and transferring electricity between distribution systems.
View all of our family violence resources including our better practice guide, and a research report on outcomes for customers following changes to the water customer services codes.
Electricity codes and guidelines
This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers. This page also includes guidance notes to help industry and consumers understand their existing obligations under the Energy Retail Code.
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Our work to support Victorians experiencing family violence has resulted in numerous developments in the energy and water sectors. View all resources here and learn more about our work in this area.
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Gas codes and guidelines
Our work to support Victorians experiencing family violence has resulted in numerous developments in the energy and water sectors. View all resources including our better practice guide, and a research report on outcomes for customers following changes to the water customer services codes.
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