View research and findings that promote the long-term interests of water consumers.
Water inquiries, studies and reviews
Aside from our standard regulatory activities, we also conduct inquiries and studies that promote the long-term interests of consumers with respect to the price, quality and reliability of essential services.
Featured work
We are reviewing our urban and rural water customer service codes to ensure they continue meeting the needs of Victorian water consumers.
We are reporting on the outcomes for customers following the family violence changes to the water customer service codes.
Other work
We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.
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We undertook this review to test whether we need to make any changes for future price reviews given changing economic, financial and industry conditions.
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In 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases.
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