View research and findings that promote the long-term interests of water consumers.
Water inquiries, studies and reviews
Aside from our standard regulatory activities, we also conduct inquiries and studies that promote the long-term interests of consumers with respect to the price, quality and reliability of essential services.
We surveyed water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.
Our water pricing framework puts customers at the centre of a water business's decision making. We also review how the framework is performing over time.