View research and findings that promote the long-term interests of water consumers.
Water inquiries, studies and reviews
Aside from our standard regulatory activities, we also conduct inquiries and studies that promote the long-term interests of consumers with respect to the price, quality and reliability of essential services.
Featured work
We surveyed water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.
Our water pricing framework puts customers at the centre of a water business's decision making. We also review how the framework is performing over time.
We are reporting on the outcomes for customers following the family violence changes to the water customer service codes.
All work
Our water pricing framework puts customers at the centre of a water business's decision making. We also review how the framework is performing over time.
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We undertook this review to test whether we need to make any changes for future price reviews given changing economic, financial and industry conditions.
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In 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases.
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