Our performance

Our 2025–29 Strategic Plan outlines our refreshed vision, purpose and focus, as we continue to promote the long-term interests of Victorian consumers. 

We regularly receive a statement of expectations from the Assistant Treasurer, which sets out expectations of our contribution to the Victorian Government’s regulatory reform program.

We conduct an annual stakeholder survey to evaluate our performance and help drive improvements to the way we operate as a regulatory entity. 

Through our gender equality action plan, we aim to foster an inclusive culture where all are valued equally.

View our annual reports, which review our performance for each financial year.