This guideline provides energy retailers and distributors with information on what they need to report to us.
Compliance and Performance Reporting Guideline
Overview
We use information provided by energy businesses to monitor and produce reports on their performance and compliance with regulatory obligations. This guideline sets out what retailers and distributors need to report to us.
To help ensure we receive the correct information, we ask regulated businesses to use reporting templates we have created.
Changes that come into effect on 1 July 2022
The new version of the reporting guideline and reporting templates take effect on 1 July 2022. This means that retailers and distributors need to provide the new information to us from that date. The submission dates for the different types of reporting obligations can be found in the guideline (version 7). A transitional period between 1 March and 1 July 2022 applies to provide reporting entities time to update their systems and be in a position to comply with the updated reporting guideline.
Current version of the guideline
This version of the guideline applies from 1 July 2022. A transitional period applies between 1 March and 1 July 2022 where version 6 or version 7 of the reporting guideline may be used as reporting entities transfer and update their systems. From 1 July 2022 onwards, version 7 of the reporting guideline applies.
Guidance during the transitional period from version 6 to version 7 of the guideline
The below table summarises how reporting entities must comply with their reporting obligations from 1 March to 30 June 2022, under our transitional period between version 6 and version 7 of the guideline:
| Scenario | Which timeframes apply? | Additional notes |
|---|---|---|
| A breach is reportable only under version 7 (and was not reportable under version 6). | Timeframes under version 7 apply. | Retailers may choose not to report these types of breaches until 1 July 2022. |
| A breach is reportable only under version 6 (not reportable under version 7). | No longer required to be reported. | |
|
A breach is reportable under both versions 6 and 7: |
A licensee may choose the timeframe that is most generous to the licensee. |
|
|
A licensee may choose to report as a type 2 under version 6 until 30 June 2022. | |
|
A licensee may choose to report as a type 2 under version 7. | |
| Breach reporting using pre-1 March 2022 clause references and numbering. | This is acceptable until 1 July 2022. | |
| Retailer performance reporting for the period up to 30 June 2022. | Retailers must report performance indicators for the period up to 30 June 2022 (including Q4 FY2021-22) under version 6 using the template 'Compliance and Performance Reporting indicators Template - Electricity and Gas Retailers 2021-22'. |
Version 7 of the performance reporting guideline commences on 1 July 2022. For the period starting on 1 July 2022, retailer performance indicators must be reported using the template 'Performance indicator reporting template - retailer performance indicators 2022-23'. |
Current templates
Retailers
Updating the guideline
We undertook a wider review of the compliance reporting framework.
Previous versions
Previous versions of the Compliance and Performance Reporting Guideline
1 July 2020
This template applies to version 5 of the guideline and must be used for reporting during the financial year 2020–21 only.
(xlsx, 71.52 KB)
1 January 2019
This template applies to version 4 guideline and must be used for reporting prior 1 July 2020
(xlsx, 66.56 KB)
21 August 2019
This template must be used for reporting during the financial year 2019–20 only.
(xlsx, 373.19 KB)
1 January 2019
This template applies to version 4 guideline and must be used for reporting prior 1 July 2020.
(xlsx, 71.35 KB)
Performance indicator templates (2012-2016)
From 1 July 2013 to 30 June 2016, energy retailers were required to report on their performance according to the indicators set out in the Information Specification for Victorian Energy Retailers.
As of 1 July 2016, this instrument was superseded by the Interim Compliance and Performance Reporting Guideline.