This guideline provides energy retailers and distributors with information on what they need to report to us.
Compliance and Performance Reporting Guideline
Overview
We use information provided by energy businesses to monitor and produce reports on their performance and compliance with regulatory obligations.
This guideline sets out what retailers and distributors need to report to us.
To help ensure we receive the correct information, we ask regulated businesses to use reporting templates we have created.
Changes that came into effect on 1 July 2020
The new version of the reporting guideline and reporting templates took effect on 1 July 2020. This means that energy retailers need to provide the new information to us from that date. The submission dates for the different types of reporting obligations can be found in the guideline (version 5).
Current version of the guideline
This version of the guideline applies from 1 July 2020.
Current templates
Review of the guideline
We have been reviewing the energy Compliance and Performance Reporting Guideline to ensure it aligns with regulatory reforms implemented over 2020.
In April 2021 we published a final decision on new performance indicators for electricity distributors. From 1 July 2021, distributors will be required to report on these new indicators in version 6 of the Compliance and Performance Reporting Guideline.
We are conducting a wider review of breach reporting requirements and will provide an update to stakeholders on the timings for changes to the guideline in due course.
Previous versions
Previous versions of the Compliance and Performance Reporting Guideline
1 January 2019
This template applies to version 4 guideline and must be used for reporting prior 1 July 2020
(xlsx, 66.56 KB)
21 August 2019
This template must be used for reporting during the financial year 2019-20 only.
(xlsx, 373.19 KB)
1 January 2019
This template applies to version 4 guideline and must be used for reporting prior 1 July 2020.
(xlsx, 71.35 KB)
Performance indicator templates (2012-2016)
From 1 July 2013 to 30 June 2016, energy retailers were required to report on their performance according to the indicators set out in the Information Specification for Victorian Energy Retailers.
As of 1 July 2016, this instrument was superseded by the Interim Compliance and Performance Reporting Guideline.