We're updating the Compliance and Performance Reporting Guideline for energy businesses and want your feedback.
Updating the Compliance and Performance Reporting Guideline 2021
Draft decision and updated guideline13 September 2021
Consultation closes25 October 2021
Final decisionFebruary 2022
We have updated the Compliance and Performance Reporting Guideline for energy businesses. The updates strengthen protection for consumers and are seeking your feedback on these updates.
The guideline describes the information energy retailers and distributors need to report to us on how they are performing and whether they are complying with their obligations. When an energy business does not comply with an obligation in the guideline, they must report this breach to us and start corrective actions.
This update follows our 2020 review of the guideline.
Over the past two years we have undertaken several energy reforms to strengthen protections for consumers
We have updated the Compliance and Performance Reporting Guideline to reflect these reforms.
We have undertaken a wider review of the compliance reporting framework
We have reviewed the:
- classification of obligations on energy businesses to better reflect the harm or potential harm that could be caused to a consumer if a business did not comply with those obligations
- reporting timeframes for each classification of obligations on energy businesses to make it clear what can be expected if there has been a breach.
Our draft decision and updated Compliance and Performance Reporting Guideline
We have published a draft decision paper and an updated Compliance and Performance Reporting Guideline.
Feedback on the consultation
We received 14 submissions on the consultation paper through Engage Victoria. These submissions came from energy retailers, distributors and consumer representative groups.
In general, stakeholders’ main areas of feedback were around categorisation of type 2 reporting requirements, performance reporting obligations, ‘material adverse breaches’, our proposed transitional period, and wrongful disconnection reports. We will consider stakeholder feedback when forming our final decision.
Making an Energy Retail Code of Practice
We also consulted on the Energy Retail Code of Practice, which we propose to replace the current Energy Retail Code. As part of the Compliance and Performance Reporting Guideline update, we propose amendments to align it to the proposed Energy Retail Code of Practice.
We held these two consultations at the same time to help stakeholders understand how the proposed reporting requirements align with the proposed Energy Retail Code of Practice.