We regulate through a combination of legislation, licences, and codes and guidelines.
How we regulate the electricity and gas industries
Our energy team is responsible for:
- licensing businesses involved in supplying electricity and gas in Victoria
- establishing and maintaining codes and guidelines that outline the rules for the distribution of electricity and gas as well as retail energy sale in Victoria
- promoting and enforcing compliance with the codes
- reporting on the performance of energy businesses and on energy prices.
We don’t set energy prices, but we do set:
- the minimum feed-in tariff, the lowest price energy retailers can pay for electricity generated by small scale renewable systems like household solar panels
- the Victorian Default Offer, which provides Victorian consumers access to a fair electricity deal even if they are unable or unwilling to engage in the retail market.
We also conduct inquiries and studies on the electricity and gas industry as required.
The Minister for Energy is the portfolio minister for the Victorian electricity and gas industry.
Find out more about our compliance and enforcement priorities for 2019-20.
We regulate certain Victorian businesses
- electricity generators, transmission companies, distributors and retailers
- gas distributors, retailers and transmission services.
We regulate these businesses through a combination of legislation and licensing conditions which include compliance with our codes and guidelines.
Part of our work involves promoting industry compliance. We do this by conducting regulatory audits as part of our market performance and reporting work. We can also issue penalty notices and enforcement orders, and monitor undertakings from regulated businesses.
We regulate electricity and gas through two main pieces of legislation
The Electricity Industry Act 2000 and Gas Industry Act 2001 require us to promote the development of full retail competition and promote customer protections. Under these Acts, regulated electricity and gas businesses operating in Victoria must be licensed by us.
In some cases, an electricity generator, distributor or retailer may be eligible for an electricity licensing exemption.
Read more about how we regulate as a commission.
If your electricity supply goes out for more than twelve hours, you may be entitled to payments under the guaranteed service level scheme.