We are an independent regulator that promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
What we do
We are an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
We regulate Victoria’s energy, water and transport sectors, and administer the rate-capping system for the local government sector. We also regulate the Victorian Energy Upgrades (VEU) program, which aims to reduce greenhouse gases by making energy efficiency improvements more affordable for consumers.
We promote thought leadership and the delivery of great performance in how we regulate the electricity and gas, water, local government and transport sectors. We also occasionally review other sectors at the request of the Victorian Government. View more information on the Victorian Energy Upgrades program.
In line with our stakeholder engagement framework, we consult with stakeholders by conducting workshops, public forums and formal submission processes (in line with our submissions policy).
We also respond to freedom of information requests.
The commission was established in 2001, in place of the Office of the Regulator-General. We are led by four commissioners and our chief executive officer.
We achieve our purpose by living our key values:
Our annual reports to find more in-depth information about what we do, and how we've performed in each financial year.
Our work programs outline our goals for the future.
We use a formal process to exercise our responsibilities under the Essential Services Commission Act 2001.
This strategy outlines how we will deliver better essential services for Victorian communities and continue to promote their long-term interests. It has a medium-term outlook covering a rolling three-year period.
In addition to the Essential Services Commission Act 2001, several documents make up the framework we use to promote the long term interests of Victorian consumers.
We enter into memorandums of understanding with various Victorian Government agencies. We also enter into memorandums with agencies who share an important working relationship with us.
Our stakeholder engagement framework - incorporating the charter of consultation and regulatory practice - describes what you can expect of us as we engage to make decisions in our role as Victoria's regulator of essential services.