We are an independent regulator that promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
What we do
Our mission
We are an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
We regulate Victoria’s energy, water and transport sectors, and administer the rate-capping system for the local government sector. We also regulate the Victorian Energy Upgrades (VEU) program, which aims to reduce greenhouse gases by making energy efficiency improvements more affordable for consumers.
Our work
We promote thought leadership and the delivery of great performance in how we regulate the electricity and gas, water, local government and transport sectors. We also occasionally review other sectors at the request of the Victorian Government. View more information on the Victorian Energy Upgrades program.
In line with our charter of consultation, we consult with stakeholders by conducting workshops, public forums and formal submission processes (in line with our submission policy). View our stakeholder engagement framework.
We also respond to freedom of information requests when people contact us.
The commission was established in 2001, in place of the Office of the Regulator-General.
Our annual reports to find more in-depth information about what we do, and how we've performed in each financial year.
Our work programs outline our goals for the future.
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We use a formal process to exercise our responsibilities under the Essential Services Commission Act 2001.
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Regulatory resources
In addition to the Essential Services Commission Act 2001, several documents make up the framework we use to promote the long term interests of Victorian consumers.
We enter into memorandums of understanding with various Victorian Government agencies. We also enter into memorandums with agencies who share an important working relationship with us.
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