Our stakeholder engagement framework - incorporating the charter of consultation and regulatory practice - describes what you can expect of us as we engage to make decisions in our role as Victoria's regulator of essential services.
Stakeholder engagement framework
Our stakeholder engagement framework is designed to ensure you can contribute meaningfully to our work.
Our framework is built around five principles
Principle 1: We are transparent and accountable
We are clear about what, when and how we consult. We publish information about how we make decisions and explain the decisions we have made.
Principle 2: Our engagement is considered, planned and genuine
We develop plans with the aim of providing time for meaningful, fit for purpose engagement with people who are affected, or have an interest in our decisions.
Principle 3: Our engagement is inclusive
Our decisions are well-informed by input from a range of groups and individuals who are affected by, or interested in our work.
Principle 4: Our information is clear, accessible and simple to understand
We present information in plain language that sets out clearly what we are doing, how people are affected and how they can get involved.
Principle 5: We listen and learn to improve our consultation and engagement
We evaluate and monitor our engagement and consultation, measuring ourselves against these principles.
We updated our stakeholder engagement framework
Our stakeholder engagement framework is the outcome of a review of our old charter of consultation and regulatory practice.