Current consultations

The Victorian Default Offer aims to allow every Victorian household and small business to ask for a 'default offer' from their electricity retailer from 1 July 2019. We are responsible for recommending to the Victorian Government what the offer (price) should be. We have released our draft advice to the Victorian Government on the Victorian Default Offer to apply from 1 July 2019, in response to the terms of reference issued in December 2018

We are making changes to bills and marketing rules to help customers navigate the energy market more effectively. This overview page features the latest documents from our work. The tabs on this web page have all the resources we've produced as part of our work in this area. We're completing this work in two parts  Part Status Detail Part 1: Keeping customers informed Complete

We are seeking feedback on the purposed changes to the VEET guidelines from accredited persons, relevant entities and other interested parties. The proposed changes to the guidelines reflect:

• amendments contained in the Victorian Energy Efficiency Target Regulations 2018 and the Victorian Energy Efficiency Target (Project-Based Activities) Regulations 2017
• amendments to reflect the rebranding of the scheme from the Victorian Energy

We are reviewing our requirements for electricity distribution We have started a process to review our Electricity Distribution Code, which sets out the requirements for the distribution of electricity in Victoria. The code covers areas such as:

• protections for customers, such as when customers can be compensated for low reliability
• technical standards that govern the way electricity is supplied
• communication requirements,

We have published a draft decision on how energy retailers can improve protections for customers affected by family violence.  The draft decision is part of our response to the Victorian Royal Commission into Family Violence. It's also part of our broader family violence framework for the energy sector.  View our draft decision