Current consultations

We are undertaking work to reduce the allowable back-billing period for retail energy customers. An electricity or gas customer may be back-billed if they have been undercharged on previous bills. Currently, customers can be back-billed up to nine months by their retailer if they have been undercharged, unless the customer was at fault. There are no current explicit restrictions on the length

We are reviewing the prices South Gippsland Water will charge from 1 July 2020 to 30 June 2023. This review directly affects the prices South Gippsland Water customers pay and the services they receive from 1 July 2020. We have released our draft decision after reviewing South Gippsland Water's price submission, which sets out its proposed prices and key outcomes for customers. We conducted our review under our new pricing framework, which:

Some electricity sellers are exempt from requiring a retail licence to provide electricity and related services. This includes some suppliers of electricity to embedded networks. The Victorian Government has asked us to set a maximum price that these electricity sellers can charge embedded network customers (or categories of embedded network customers). We are currently consulting on how these prices will be formulated. Our consultation paper sets out

Energy Locals Pty Ltd (ACN 606 408 879) has applied to the commission for a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic). We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic). Submit your feedback  We are inviting feedback on the licence application. You can make

We have been asked by the Victorian Government to monitor and report on the competitiveness and efficiency of the Victorian energy retail market.  This project was initiated following the Victorian Government’s interim response to the recommendations made by the independent bipartisan review of electricity and gas retail markets in 2018. What we are doing In consultation with interested stakeholders and the public, we have developed a framework and