Current consultations

As part of our Electricity Distribution Code review, we are reviewing the customer protection framework for electricity customers. The code has service standards to protect customers as they interact with the electricity network. We want to ensure they remain fit for purpose and reflect customer expectations as the electricity sector undergoes change and modernisation. The customer service standards include:

• the guaranteed service level

We have made a draft decision on the maximum prices exempt sellers may charge customers in embedded networks. From 1 September, we propose that the 2020 Victorian Default Offer prices be the new maximum prices for all households and most businesses in embedded networks. Our draft decision means residential customers could save from $180 to $370, while small business customers could save between $900 to $2,200 annually. We are seeking stakeholder feedback