Access water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Water industry standards, codes and guidelines
We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
We also report on how well these businesses comply with these water industry standards, codes and guidelines.
Featured work
We temporarily amended our water customer service codes during the coronavirus pandemic
Our family violence resources include our better practice guide and report on outcomes for customers from code changes.
Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Customer support during the coronavirus pandemic
We have temporarily amended our water customer service codes during the coronavirus pandemic and are reporting monthly on the number of customers who are receiving support