Water industry standards, codes and guidelines

Access water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.

We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.

We also report on how well these businesses comply with these water industry standards, codes and guidelines.

Featured work

Customer support during the coronavirus pandemic

We temporarily amended our water customer service codes during the coronavirus pandemic

Family violence resources for businesses

Our family violence resources include our better practice guide and report on outcomes for customers from code changes.

Accessible communication guidance for water businesses

Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.

Water industry standards and codes

Water Industry Standards

We have three industry standards: two for urban water businesses, and another for rural ones.

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Regulatory Accounting Code for Victorian Water Businesses

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Customer support during the coronavirus pandemic

We have temporarily amended our water customer service codes during the coronavirus pandemic and are reporting monthly on the number of customers who are receiving support

Adopting national coronavirus support principles into water codes

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Reporting on water customer support during the coronavirus pandemic

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Better practice for water business

Resources to help water businesses deliver better practice support to customers affected by the coronavirus pandemic.

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Family violence resources

Family violence resources for businesses

Our work to support Victorians experiencing family violence has resulted in numerous developments in the energy and water sectors. Resources include our better practice guide and a report on outcomes for customers following code changes.

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Guidelines

6 August 2019

Better practice in responding to family violence: A guide to promote better practice

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June 2005

Regulatory Audit Framework to Apply for Victorian Water Businesses: Guideline

(pdf, 213.02 KB)

Accessible communication guidance for water businesses

Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.

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New customer contributions model

New customer contributions guiding resources

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