We are reviewing the effectiveness of the family violence provisions in our urban and rural water customer service codes.
Family violence standards in water review 2022
Review beginsJuly 2022
Stakeholder engagement commencesJuly
Review early findings with Expert Advisory PanelNovember
Findings report releasedMarch 2023
The family violence provisions in the water customer codes were introduced in 2017. In 2019 we reported on the outcomes for customers following the family violence changes. Through our Getting to fair strategy, the commission has committed to reviewing the effectiveness of these provisions, with a focus on promoting better practice.
The review is being guided by an Expert Advisory Panel of survivor advocates through Safe + Equal. The panel will provide advice and feedback at key stages of the review.
You can find out more about the commission's previous work relating to family violence on our family violence resources for businesses page.
During July and August, we will be having conversations with water businesses and community sector representatives. We will also be running focus groups with people who have lived experience of family violence and speaking with financial counsellors.
In September we will be hosting a stakeholder forum for water and community sector representatives to share what we have heard so far.
We will consider all stakeholder feedback and test our early findings with the Expert Advisory Panel in November 2022.
We will release a findings report in March 2023.
Register your interest
For more information or to get involved with this review please email firstname.lastname@example.org