We are reviewing the effectiveness of the family violence provisions in our urban and rural water customer service codes.
Family violence standards in water review 2022
Review beginsJuly 2022
Stakeholder engagement commencesJuly
Review early findings with Expert Advisory PanelNovember
Findings report releasedMid-2023
The family violence provisions in the water industry standards were introduced in 2017. In 2019 we reported on the outcomes for customers following the family violence changes. Through our Getting to fair strategy, the commission has committed to reviewing the effectiveness of these provisions, with a focus on promoting better practice.
The review is being guided by an Expert Advisory Panel of survivor advocates through Safe + Equal. The panel will provide advice and feedback at key stages of the review.
You can find out more about the commission's previous work relating to family violence on our family violence resources for businesses page.
During the second half of 2022, we undertook stakeholder engagement to inform the review. This included:
- Project guidance and feedback from the Expert Advisory Panel of survivor advocates
- Conversations with water business and community sector representatives
- Focus groups with people with lived experience of family violence
- Interviews with financial counsellors
- Online stakeholder forum
We are considering all stakeholder feedback and will release the findings report in mid-2023.
Register your interest
For more information please email firstname.lastname@example.org