These industry standards specify the standards and conditions that water businesses must comply with when they provide water or wastewater services to customers.
Water industry standards
In line with our water industry standards, Victorian water businesses are required to:
- follow the customer-related standards, procedures and practices set out in the industry standard that is relevant to them
- develop, issue and comply with a customer charter that meets the procedural and substantive requirements of the relevant industry standard, and sets out the water business’s approved service standards.
Water industry standards for customers of urban and rural water businesses
The commission has released updated versions of the Water Industry Standard – Urban Customer Service and the Water Industry Standard – Rural Customer Service with amendments to give effect to a reporting obligation on water businesses to report breaches of the Standards to the commission. The updated Water Industry Standards are effective from 1 April 2024.
Water industry standard for trade waste customers
Past versions and projects related to our water industry standards
From 1 December 2021, according to section 187A(2) of the Water Industry Act 1994, the Customer Service Codes are taken to be Water Industry Standards made under section 4F of the Water Industry Act 1994.