Electricity and gas inquiries, studies and reviews

View electricity and gas inquiries, studies and reviews that promote the long-term interests of consumers.

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Featured work

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Reviewing the Energy Retail Code of Practice

We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers.

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Victorian Default Offer price review 2025-26

We are in the process of setting the Victorian Default Offer prices to apply from 1 July 2025 to 30 June 2026.

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Review of life support protections in Victoria

We are reviewing existing rules to strengthen life support protections for customers in Victoria

Completed inquiries, studies and reviews

Revoking the Electricity Customer Metering and Transfer Codes
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Revoking the Electricity System Code
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Reviewing the Gas Distribution System Code of Practice
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Developing a Land Access Code of Practice
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Victorian Default Offer price review 2023-24
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Resetting the greenfields underground negotiated electricity connection customer service standards
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Distributor reporting obligations – Electricity Distribution Code of Practice update 2022
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Electricity transmission company land access Statement of Expectations 2022
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Energy retail licence review 2022
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Making the Electricity Distribution Code of Practice 2022
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Regulatory sandboxing guideline development 2022
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Unaccounted for gas benchmarks review 2022
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Victorian Default Offer price review 2022–23
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Victorian Default Offer price review 2022
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Payment difficulty framework implementation review 2021
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Updating the Compliance and Performance Reporting Guideline 2021
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Making an Energy Retail Code of Practice
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Victorian Default Offer price review 2021
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Changes to the back-billing rules 2020
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Compliance and Performance Reporting Guideline review 2020
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Customer sentiment survey 2020
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Customer experiences - comparison and switching 2020
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Improving the timeliness of electricity connections 2020
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Maximum electricity prices for embedded networks and other exempt sellers review 2020
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Minimum feed-in tariff review 2020-21
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Supporting energy customers through the coronavirus pandemic 2020
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Victorian Default Offer price review 2020
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Assessing the energy retail market's competitiveness and efficiency 2019
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Electricity Distribution Code review 2019
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Energy compliance and enforcement policy review 2019
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Ensuring contracts are clear and fair 2019
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Minimum feed-in tariff review 2019-20
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Strengthening protections for life support customers 2019
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Victorian Default Offer recommendation 2019
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Electricity connections process review 2018
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Family violence resources review 2018
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Voltage standards review 2018
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Energy Retail Code review 2018 (fixed benefit periods)
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Energy Retail Code review 2018 (obligations for exempt sellers)
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New standards for energy bills and marketing 2018
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Energy hardship inquiry 2016
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Energy Retail Code review 2016 (customers facing payment difficulties)
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Distributed generation inquiry 2015 (true value)
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Energy Retail Code review 2014 (aligning with the national energy customer framework)
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Smart meter privacy impact assessment 2012
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Smart meters review 2010
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