For the latest information on the state of emergency in Victoria due to the coronavirus (COVID-19) visit the Department of Health and Human Services website. For the latest on business restrictions go to the Business Victoria website or call the hotline on 13 22 15.

Contact us

Call us during business hours, ask us a question on Twitter or LinkedIn, or use our contact form to submit an enquiry.

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Contact Details

Essential Services Commission
Level 37, 2 Lonsdale Street
Melbourne Victoria 3000

Phone: (+61 3) 9032 1300 or 1300 664 969
Fax: (+61 3) 9032 1303
Email: reception@esc.vic.gov.au

You can find us on Twitter and LinkedIn

Complaints about energy providers

To report a problem with your energy provider or a provider that may be doing the wrong thing under Victoria’s energy legislation, use our electricity and gas provider complaint form.

VEU enquiries

For enquiries about the Victorian Energy Upgrades program, contact our VEU support service.

Coronavirus business support

For the latest information about business restrictions as part of Victoria’s shutdown of non-essential activity, visit the Business Victoria website. 

If you have questions about current business restrictions, contact the Business Victoria coronavirus hotline by calling 13 22 15 or using their contact form.