Call us during business hours, ask us a question on Twitter or LinkedIn, or use our contact form to submit an enquiry. You can also read information about appeals, requesting an archived document, and making a protected disclosure or freedom of information request.
Victorian Energy Upgrades support service
If you have an enquiry about the Victorian Energy Upgrades program, you can call our VEU support service on (+61 3) 9032 1310 during business hours. If no one is available to take your call, please leave a message and we will seek to call you back within 24 hours.
Appeal a decision
If you’d like to appeal a decision made by the Essential Services Commission, apply to the Victorian Civil and Administrative Tribunal.
Request an archived document
You can request published commission documents that are not available on our website. To request a document, please contact us using the options listed at the top of this page.
Make a freedom of information request
If you’d like to make a freedom of information request, write to our freedom of information officer:
John Henry
Principal Solicitor, VEET scheme
Essential Services Commission
Level 37, 2 Lonsdale Street
Melbourne VIC 3000
Visit the Victorian Government’s freedom of information website.
Make a protected disclosure
We encourage employees and members of the public to report incidents of corrupt or improper conduct. The Protected Disclosure Act 2012 helps people make disclosures of improper conduct by public officers and public bodies. It also provides protection to people who make disclosures in accordance with the Act, and outlines how disclosures are addressed.
If you would like to make a protected disclosure about us or any of our employees, contact the Independent Broad based Anti Corruption Commission (IBAC):
Level 1, North Tower, 459 Collins Street
Melbourne, VIC 3000
Phone: 1300 735 135
See the IBAC website for their secure email disclosure process, which also provides for anonymous disclosures.