This code regulates the processes that electricity customers can use to change retailers or be transferred to another retailer.
On 12 August 2025, the Commission published its final decision to revoke this Code with effect from 12 September 2025.
Electricity Customer Transfer Code of Practice
Overview
This code covers aspects of electricity customer transfer process. It applies to:
- electricity distributors
- electricity retailers
- electricity metering providers
- electricity metering data providers.
Electricity Customer Transfer Code of Practice
Revoking the Electricity Customer Transfer Code of Practice
We have completed a review of the Electricity Customer Transfer Code of Practice.
On 12 August 2025 we published our Final Decision Paper which details the Code's revocation which will take effect from 12 September 2025.
The review found that the code's obligations were outdated or duplicated other instruments such as the National Electricity Rules and the National Electricity Law. Its revocation will streamline obligations that are sufficiently regulated by other instruments and reduce unnecessary complexity of Victoria's energy regulation.
For more information on this review, please refer to the codes revocation page.