This code regulates the processes that electricity customers can use to change retailers or be transferred to another retailer.
Electricity Customer Transfer Code of Practice
Overview
This code covers aspects of electricity customer transfer process. It applies to:
- electricity distributors
- electricity retailers
- electricity metering providers
- electricity metering data providers.
Electricity Customer Transfer Code of Practice
Pending code changes
We are reviewing the Electricity Customer Transfer Code of Practice. Electricity retail customer transfers are regulated through the National Electricity Rules, and procedures administered by the Australian Energy Market Operator. We are considering whether the Electricity Customer Transfer Code of Practice remains fit-for-purpose. We expect to publish a final decision in August 2025.