Our annual performance report compares the performance of Victoria’s urban water businesses against each other.
Water performance reports
We compare trends in performance over time in a number of key areas. Our report aims to inform customers about their water business and provide incentives for water businesses to improve their performance.
Following the end of each financial year, businesses collate their performance data and send it to us. We ensure it is independently audited to verify its accuracy and reliability. We request comments from businesses to explain significant changes in their performance and include these in our report.
For each reporting year, you can find:
- our annual performance report
- a summary sheet for each business
- a data spreadsheet
- the definitions for our performance indicators.
Latest performance report and business profiles
Key facts 2017-18
Customers received high quality drinking water and consistent service levels
Almost all Victorian customers received water that was fully compliant with safe drinking water regulations.
Water network reliability was similar to prior years. Sewer reliability improved, with a lower blockage and spill rate, which is typical in a lower rainfall year.
Customers used slightly more water and received slightly higher bills
Average household use was up 1.9 per cent from 2016-17 due mainly to lower rainfall this year, particularly across the north of the state. There was also a corresponding increased demand for recycled water.
A typical bill for owner occupiers increased by 2 per cent, reflecting inflation and the higher average water usage (with underlying prices generally remaining steady in real terms for most businesses).
Customers received support if experiencing payment difficulties
Customers continued to access a range of support programs offered by the water businesses and the government.