Our annual performance report compares the performance of Victoria’s urban water businesses against each other.
Water performance reports
Overview
We compare trends in performance over time in a number of key areas. Our report aims to inform customers about their water business and provide incentives for water businesses to improve their performance.
Following the end of each financial year, businesses collate their performance data and send it to us. We ensure it is independently audited to verify its accuracy and reliability. We request comments from businesses to explain significant changes in their performance and include these in our report.
We’re required to undertake performance reporting by the Water Industry Regulatory Order 2014, in accordance with our performance reporting framework and our regulatory audit guidelines.
For each reporting year, you can find:
- our annual performance report
- a summary sheet for each business
- a data spreadsheet
- the definitions for our performance indicators.
Latest performance report and business profiles
Key facts 2017-18
Customers received high quality drinking water and consistent service levels
Almost all Victorian customers received water that was fully compliant with safe drinking water regulations.
Water network reliability was similar to prior years. Sewer reliability improved, with a lower blockage and spill rate, which is typical in a lower rainfall year.
Customers used slightly more water and received slightly higher bills
Average household use was up 1.9 per cent from 2016-17 due mainly to lower rainfall this year, particularly across the north of the state. There was also a corresponding increased demand for recycled water.
A typical bill for owner occupiers increased by 2 per cent, reflecting inflation and the higher average water usage (with underlying prices generally remaining steady in real terms for most businesses).
Customers received support if experiencing payment difficulties
Customers continued to access a range of support programs offered by the water businesses and the government.
Resources
2018-19 water performance report
2017-18 water performance report
10 December 2018
This report summarises the performance of 16 urban water businesses across key indicator areas for 2017-18.
(pdf, 1.69 MB)
10 December 2018
This supplement provides a fact sheet on each urban water business’s performance in 2017-18.
(pdf, 1.4 MB)
10 December 2018
This summary contains the data that forms the basis for our tables and charts in our 2017-18 water performance report.
(xlsx, 399.85 KB)
10 December 2018
Detail on the 100 major projects that Victorian urban water businesses proposed to deliver between 2013-14 and 2017-18.
(pdf, 735.24 KB)
2016-17 water performance report
1 March 2018
This report summarises the performance of 16 urban water businesses across key indicator areas for 2016-17.
(pdf, 1.93 MB)
1 March 2018
This supplement provides a fact sheet on each urban water business’s performance in 2016-17.
(pdf, 1.34 MB)
1 March 2018
This summary contains the data that forms the basis for our table and charts in our 2016-17 water performance report.
(xlsx, 401.1 KB)