Our annual performance report compares the performance of Victoria’s urban water businesses against each other.
Water performance reports
We compare trends in performance over time in a number of key areas. Our report aims to:
- inform customers about their water business
- provide incentives for water businesses to improve their performance.
Following the end of each financial year, businesses collate their performance data and send it to us. We ensure it is independently audited to verify its accuracy and reliability. We request comments from businesses to explain significant changes in their performance and include these in our report.
For each reporting year, you can find:
- our annual performance report
- a summary sheet for each business
- a data spreadsheet
- the definitions for our performance indicators.
Latest performance report and business profiles
Key facts from the 2018-19 report
Customers used slightly more water but bills remained steady overall
Average annual household water use across Victoria rose by 2 per cent in 2018-19, to 164 kilolitres. This increase reflects another warmer and drier than average year with the summer of 2018-19 being the warmest on record.
Bills varied for owner occupiers from regional to metropolitan Victoria, but remained steady overall with the statewide typical bill at $1,037. Higher household water use and inflation contributed to slightly higher bills in regional Victoria. In metropolitan Victoria bills dropped by 2 per cent.
More customers received support when experiencing payment difficulties
A total of 12,992 residential customers received hardship grants in Victoria from their water business to help pay their water bills. This is 1,190 more residential customers than in 2017-18.
Customers can also receive one-off contributions towards their bill by the Victoria government if experiencing payment difficulties. The number of one-off grants from the Victorian Government went down slightly to 7,379 in 2018-19 from 7,714 in 2017-18.
More customers had their water restricted but fewer customers faced legal action
A total of 5,148 residential customers faced water supply restrictions for overdue debt in 2018-19. This is 292 more residential customers than in 2017-18 and was largely driven by one regional water business.
There were fewer residential customers that faced legal action for overdue debt in 2018-19. In total water businesses took legal action against 188 residential customers, 78 fewer residential customers than in 2017-18.