We are reviewing the prices that Goulburn-Murray Water will charge from 1 July 2020.
Goulburn-Murray Water price review 2020
Price submission lodgedNovember 2019
Customer submissions close24 January 2020
Draft decision released17 March 2020
Submissions close24 April 2020
Final decision releasedJune 2020
Implementation1 July 2020
We are reviewing the maximum prices and service levels for Goulburn-Murray Water for the four year period of 1 July 2020 to 30 June 2024.
This review directly affects the prices Goulburn-Murray Water customers pay and the services they receive from 1 July 2020.
We have released our draft decision after reviewing Goulburn-Murray Water's price submission, which sets out its proposed prices and service levels.
We conducted our review under the Water Charge (infrastructure) Rules and the Water Industry Regulatory Order.
We are seeking feedback via Engage Victoria from Goulburn-Murray Water customers and stakeholders.
View our draft decision
Key facts from our draft decision
Prices will fall for most customers from July 2020
Depending on the service, on average, Goulburn-Murray Water’s prices will fall by around 10 per cent (before inflation) in 2020-21 (compared to 2019-20).
Prices will fall by a little less than one per cent per annum for the remaining three years of its regulatory period.
Services improving in key areas
Informed by customer engagement, the business is committing to the following improvements:
- Resolving customer queries at the first call, and to the satisfaction of the customer.
- Increasing water delivery to gravity irrigation customers (targeting 95 per cent).
- Improving reliability to pumped irrigation districts.
- Communication within 24 hours to diversion customers on restrictions on unregulated streams.
Goulburn-Murray Water’s proposal to harmonise prices across its six irrigation districts
Our draft decision approves Goulburn-Murray Water’s:
- proposal for a common water delivery charge across its six irrigation districts
- reforms to bulk storage fees.
Currently, Goulburn-Murray Water has five of its six irrigation districts on a common water delivery charge, with Shepparton being the exception. We consider the costs in each district are sufficiently similar to be covered by a common charge. A single charge supports administrative simplicity and appears to be supported by customers.
We also propose to approve Goulburn-Murray Water’s proposal for all retail customers to pay water storage fees based on system charges. Previously, non-water users were charged a ‘basin’ price, and water users a ‘system’ price. We consider that customers should pay the same charge for the same service regardless of whether the customer is a water or non-water user.
Feedback on our draft decision
We are seeking feedback on our draft decision and want to hear what you think. We are consulting through Engage Victoria until 24 April, and will develop a final decision for release in June 2020.
Send us your feedback on the draft decision and price proposal by:
- visiting Engage Victoria
- calling us on 1300 664 969.
Submissions close at 5 pm, Friday 24 April.
We have cancelled our upcoming forums to support the wider efforts to contain coronavirus.
If you were intending to attend but had not registered yet, please call us to discuss your feedback on the draft decision on 1300 664 969.
We are working on alternative arrangements. We will provide updates on our website and through social media channels over the coming weeks as the situation evolves and in response to advice from government.
Read our media release
You can also read out media release relating to this draft decision.