Gippsland Water outcomes reporting

This page summarises Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 water price review commitments.

More details are available on our outcomes reporting page, and on Gippsland Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieve target
• red = failed to achieve target.

Gippsland Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Be affordable and fair	Achieved target
Do your job well	Failed to achieve target
Be easy to deal with	Achieved target
Be environmentally responsible	Mostly achieved target
Be involved in the community	Achieved target
Plan for the future	Mostly achieved target
Overall	Mostly achieved target

Our observations on its 2024-25 performance

Gippsland Water met 11 of its 20 targets in the second year of its regulatory period. Its self-assessment was reasonable and explained why nine of its targets were not met or not quite met. Gippsland Water reported that it did not meet its outcome 'Do your job well' due to not meeting targets related to the average time taken to contain sewer spills inside the home and the average time to rectify sewer blockages.

Gippsland Water consulted with its customers to inform its self-assessment for this year, after developing its performance rating system with customers last year. Nine of its ten major projects were on schedule or complete, with only one major project delayed due to changes that will lead to operational cost savings. It reported its outcomes performance prominently on its website homepage, demonstrating ownership of its performance.