We have approved the prices Gippsland Water can charge from 1 July 2023 to 30 June 2028.
Gippsland Water price review 2023
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Guidance paper26 October 2021
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Gippsland Water price submission30 September 2022
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Consultation closes1 December 2022
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Draft decision2 March 2023
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Consultation closes28 April 2023
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Final decision23 June 2023
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New prices apply1 July 2023
Overview
We have completed our review of the maximum prices to apply for Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release.
View our final decision and price determination
Key facts
Typical water and sewerage bills will rise from 1 July 2023
Typical annual residential owner occupier water and sewerage bills for 2023-24 will be $1,414 (including inflation), a 3.7 per cent increase from $1,363 in 2022-23.
Tariffs
Overall, prices will decrease by 3.1 per cent in 2023-24 and by 0.15 per cent (before inflation) each year from 2024 to 2028.
Tariff structures will remain the same.
Six outcome commitments
Gippsland Water worked with its customers to develop outcomes, with accompanying measures and targets to track its performance each year.
Gippsland Water’s outcome commitments to its customers are:
- Be affordable and fair
- Do your job well
- Be easy to deal with
- Be environmentally responsible
- Be involved in the community
- Plan for the future.
Read our fact sheet on the final decision
Consultation on our draft decision
We consulted on our draft decision between 2 March and 28 April 2023. All feedback received informed our decision making process.
- We received four public submissions.
- We held an online public forum on 6 April 2023 attended by 40 people, including members of the public, representatives from the water business and commission staff.
- Gippsland Water provided its response to our draft decision.
Topics of discussion during the forum included updates to the customer portal timeline.
The recording of this forum can be accessed below.
The public submissions received are available in the resources tab at this page.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
Our final decision and price determination
Submissions on our draft decision
Gippsland Water's price submission
Feedback on Gippsland Water price submission
We consulted on Gippsland Water's price submission until 1 December 2022 mostly via Engage Victoria. We received 5 submissions including 2 that were confidential. The 3 other submissions are general in nature and applicable to all water business price submissions.
We consider all feedback in our draft decision on Gippsland Water's proposals. See our Submissions Policy for how we approach anonymous and confidential submissions.
Guidance
Our guidance to Gippsland Water on preparing its price submission.
Interactive fact sheet
In June 2023 the Essential Services Commission released its final decision on Gippsland Water’s price submission. The final decision completes our review of the maximum prices that Gippsland Water may charge for its services for a five-year regulatory period from 1 July 2023 to 30 June 2028.