We are reviewing the prices to apply for Gippsland Water customers from 1 July 2023.
Gippsland Water price review 2023
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Guidance paper26 October 2021
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Gippsland Water price submission30 September 2022
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Consultation closes1 December 2022
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Draft decision2 March 2023
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Consultation closes28 April 2023
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Final decisionJune 2023
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New prices apply1 July 2023
Overview
We have made a draft decision on Gippsland Water's price submission.
Consultation on our draft decision is now open on Engage Victoria. Consultation closes on 28 April 2023.
We are reviewing the prices to apply for Gippsland Water customers from 1 July 2023.
Gippsland Water submitted its proposed prices on 30 September 2022. We provided guidance for its price submission in October 2021 and the business has been engaging with customers in the months since.
We are assessing the proposal against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
PREMO includes incentives for Victoria's water businesses to put forward their best offer to customers and deliver the outcomes its customers value most.
Following consultation, we issue a determination that sets the maximum prices that Gippsland Water may charge customers.
We are seeking feedback from customers and stakeholders at multiple points throughout the price review process to inform our decision-making process.
We consulted on Gippsland Water's price submission until 1 December 2022. Submissions can be viewed in the resources tab of this page.
Public forum – 6 April 2023
We will hold an online public forum at 1pm on Thursday 6 April 2023, for stakeholders to find out more about our draft decision on Gippsland Water prices to apply from 1 July 2023.
This forum will be recorded to ensure access for those unable to attend. Any statement, comment or question you make will be included in the recording, which we plan to upload to YouTube and our website.
Gippsland Water's price submission
Key facts about Gippsland Water's price submission
Bills are proposed to decrease (excluding inflation)
Typical annual residential owner occupier water bills will decrease from $1,363 in 2022-23 to $1,279 in 2023-24 and $1,277 in 2024-25. This excludes inflation, which is added to bills each year.
Tariffs are proposed to decrease
Overall, prices will decrease by 6.14 per cent before inflation in 2023-24 and by 0.15 per cent each year from 2024 to 2028.
Six outcome commitments
Gippsland Water worked with customers to develop six major outcomes, with measures and targets to track its performance. Gippsland Water’s outcome commitments to its customers are:
- 'Be affordable and fair'
- 'Do your job well'
- 'Be easy to deal with'
- 'Be involved in the community'
- 'Be environmentally responsible'
- 'Plan for the future'.
Proposed typical bills 2022–23 to 2027–28
Prices and tariffs are only part of the bill. Your actual bill depends on factors such as the amount of water and services you use. Gippsland Water provided us with typical bills for different customer groups and water volumes.
Residential customers
Typical water and sewerage bills 2022–23 to 2027–28, excluding inflation.
| 2022–23 | 2023–24 | 2024–25 | 2025–26 | 2026–27 | 2027–28 | |
|---|---|---|---|---|---|---|
| Owner occupier | 1363 | 1279 | 1277 | 1275 | 1274 | 1272 |
| Tenants | 366 | 344 | 343 | 343 | 342 | 342 |
| Property investor | 997 | 935 | 934 | 933 | 931 | 930 |
Non-residential customers
Typical water and sewerage bills 2022–23 to 2027–28, excluding inflation.
| 2022–23 | 2023–24 | 2024–25 | 2025–26 | 2026–27 | 2027–28 | |
|---|---|---|---|---|---|---|
| Small non-residential | 1267 | 1191 | 1190 | 1188 | 1186 | 1185 |
| Medium non-residential | 2258 | 2130 | 2128 | 2126 | 2123 | 2121 |
| Large non-residential | 3311 | 3128 | 3125 | 3122 | 3118 | 3115 |
Next steps
We will consider submissions received and expect to release a final decision and determination in June 2023.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
Gippsland Water's price submission
Feedback on Gippsland Water price submission
We consulted on Gippsland Water's price submission until 1 December 2022 mostly via Engage Victoria. We received 5 submissions including 2 that were confidential. The 3 other submissions are general in nature and applicable to all water business price submissions.
We consider all feedback in our draft decision on Gippsland Water's proposals. See our Submissions Policy for how we approach anonymous and confidential submissions.
Guidance
Our guidance to Gippsland Water on preparing its price submission.