We are preparing for new prices from 1 July 2023 for 15 water businesses.
Water price review 2023
Prepare guidanceMay - October 2021
Guidance paperOctober 2021
Price submissionsOctober 2022
Draft decisionsearly 2023
Final decisions and price determinationsJune 2023
New prices apply1 July 2023
We are preparing for our next water price review and new water prices from 1 July 2023
In late 2022, 15 Victorian water businesses must provide us with price submissions outlining the prices they propose to apply for a period beginning 1 July 2023. The price submissions will also set out the service levels and value customers will receive.
We will assess each business's price submission under our PREMO water pricing framework. PREMO includes incentives for each water business to put forward its best offer to customers and deliver the outcomes its customers value most.
The 15 water businesses included in our review provide water and sewerage services to domestic, business and rural customers across Victoria. They are:
- Barwon Water
- Central Highlands Water
- Coliban Water,
- East Gippsland Water
- Goulburn Valley Water
- Grampians Wimmera Mallee Water
- Greater Western Water (formerly City West Water and Western Water)
- Lower Murray Water
- North East Water
- South East Water
- South Gippsland Water
- Southern Rural Water
- Wannon Water
- Westernport Water
- Yarra Valley Water.
Guidance to businesses
In October this year, we will release a guidance paper outlining:
- our approach and methodology to assessing water business's price submissions and making a price determination
- the information each business will be required to provide us.
Our guidance paper will be similar to the guidance we issued for our 2018 water price review (the first under PREMO) of 17 water businesses.
This time our guidance will incorporate the 'Performance' element of the PREMO framework, which looks back at how well each business has delivered against its commitments over the current pricing period. We will also ensure our guidance aligns with current government policy and financial market conditions as required.
Universal and inclusive engagement
For the 2023 water price review we have also updated our expectations of water businesses engagement with consumers, that it be universal and inclusive of the experience of all consumers including those experiencing vulnerability.
We have published key considerations, checklists and principles that will support the design of engagement processes that consider and include consumers experiencing vulnerability.
We are currently consulting with the water sector, consumer advocate groups, government departments and other relevant stakeholders to prepare our guidance paper.
To follow the development of our guidance paper, you can subscribe to our monthly newsletter, Essential News.
This review is relevant to water customers across Victoria
Water price submissions set out the service levels water businesses propose to deliver and the prices they propose to charge - in essence, their customers value proposition. Businesses must engage with customers to understand what they value and prepare proposals that reflect this.
We encourage customers to engage with their water business as it develops its price submission, to help ensure it reflects their views and preferences.
Customers will have the opportunity to engage with the commission during our price review process after water businesses have submitted their proposals to us in late 2022.
Learn more about water price regulation
Sensitive and appropriate engagement with consumers experiencing vulnerability
We have prepared this document to support water businesses design engagement for their 2023 water price review submissions that is universal, inclusive and appropriate for all consumers, including those experiencing vulnerability.