We are preparing for new prices from 1 July 2023 for 14 water businesses.
Water price review 2023
Prepare guidanceMay - October 2021
Guidance paper26 October 2021
Price submissions30 September 2022
Early draft decisionsDecember 2022
Draft decisionsMarch 2023
Early final decisions and price determinationsMay 2023
Final decisions and price determinationsJune 2023
New prices apply1 July 2023
Water businesses are preparing for our next water price review and new water prices from 1 July 2023
In late 2022, 14 Victorian water businesses must provide us with price submissions outlining the prices they propose to apply for a period beginning 1 July 2023. The price submissions will also set out the service levels and value customers will receive.
We will assess each business's price submission under our PREMO water pricing framework. PREMO includes incentives for each water business to put forward its best offer to customers and deliver the outcomes its customers value most.
The 14 water businesses included in our review provide water and sewerage services to domestic, business and rural customers across Victoria. They are:
- Barwon Water
- Central Highlands Water
- Coliban Water
- East Gippsland Water
- Gippsland Water
- Goulburn Valley Water
- Lower Murray Water
- South East Water
- South Gippsland Water
- Southern Rural Water
- Wannon Water
- Westernport Water
- Yarra Valley Water.
Guidance to water businesses
Our guidance paper sets out the information each business will be required to provide us in its September 2022 price submission. We also explain our approach and methodology to assessing water businesses' price submissions and making a price determination.
We have introduced the backward-looking 'Performance' element of PREMO, which holds businesses accountable for their price and service commitments from the previous price review. And as this review will be the second round under PREMO for these businesses, price submissions will need to demonstrate how water businesses are building on their previous proposals to deliver great value to their customers.
Since the release of our guidance, we have approved an extension to the regulatory period for Greater Western Water (formerly City West Water and Western Water).
Universal and inclusive engagement
For the 2023 water price review we have also updated our expectations of water businesses' engagement with consumers, that it be universal and inclusive of the experience of all consumers including those experiencing vulnerability.
We have published key considerations, checklists and principles that will support the design of engagement processes that consider and include consumers experiencing vulnerability.
Read the full report on our work to promote sensitive and appropriate engagement, as well as our 'Getting to fair' strategy.
This review is relevant to water customers across Victoria
Water price submissions set out the service levels water businesses propose to deliver and the prices they propose to charge - in essence, their customer value proposition. Businesses must engage with customers to understand what they value and prepare proposals that reflect this.
We encourage customers to engage with their water business as it develops its price submission, to help ensure it reflects their views and preferences.
Customers will have the opportunity to engage with the commission during our price review process after water businesses have submitted their proposals to us at the end of September 2022.
Learn more about water price regulation
Guidance to water businesses
Sensitive and appropriate engagement with consumers experiencing vulnerability
We have prepared this document to support water businesses design engagement for their 2023 water price review submissions that is universal, inclusive and appropriate for all consumers, including those experiencing vulnerability.