We are reviewing the prices that Western Water will charge from 1 July 2020.
Western Water price review 2020
Price submission lodged15 November 2019
Customer submissions close24 January 2020
Draft decision released17 March 2020
Submissions close30 April 2020
Final decision releasedJune 2020
Implementation1 July 2020
We are reviewing the prices Western Water will charge from 1 July 2020 to 30 June 2023.
This review directly affects the prices Western Water customers pay and the services they receive from 1 July 2020.
We have released our draft decision after reviewing Western Water's price submission, which sets out its proposed prices and key outcomes for customers.
We conducted our review under our new pricing framework, which:
- promotes better value and outcomes for Victorian water customers
- requires water businesses to undertake meaningful customer engagement to inform their price submissions.
We are seeking feedback via Engage Victoria from Western Water customers and stakeholders.
View our draft decision
Key facts from our draft decision
Our draft decision does not accept many of Western Water’s proposals
We have not accepted Western Water's proposals for:
- operating and capital expenditure forecasts
- water consumption and demand forecasts
- charges for new customer contributions
- proposed tariff structures and prices.
We do not consider Western Water has provided adequate justification for these proposals.
We have lowered the return on equity
We do not consider Western Water’s price submission met the requirements set out in our guidance for a ‘Standard’ PREMO rating under our new pricing framework. We have not assigned an overall PREMO rating in our draft decision, and we have lowered Western Water’s return on equity rate.
Western Water must respond to our draft decision
Western Water’s response to our draft decision will need to take into account our proposed changes to its forecasts to establish a new revenue requirement. It will also need to address the matters raised in our draft decision, and propose tariff structures and prices that satisfy the requirements set out in our guidance.
Feedback on our draft decision
We are seeking feedback on our draft decision and want to hear what you think. We are consulting through Engage Victoria until 30 April, and will develop a final decision for release in June 2020.
Send us your feedback on the draft decision and price proposal by:
- visiting Engage Victoria
- calling us on 1300 664 969.
Submissions close at 5 pm, Thursday 30 April.
We have cancelled our upcoming forums to support the wider efforts to contain coronavirus.
If you were intending to attend but had not registered yet, please call us to discuss your feedback on the draft decision on 1300 664 969.
We are working on alternative arrangements. We will provide updates on our website and through social media channels over the coming weeks as the situation evolves and in response to advice from government.
Read our media release
You can also read our media release relating to this draft decision.