We are reviewing the prices to apply for East Gippsland Water customers from 1 July 2023.
East Gippsland Water price review 2023
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Guidance paper26 October 2021
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East Gippsland Water price submission30 September 2022
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Consultation closes1 December 2022
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Draft decisionDecember 2022 to March 2023
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Final decisionMay to June 2023
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New prices apply1 July 2023
Overview
We are reviewing the prices to apply for East Gippsland Water customers from 1 July 2023.
East Gippsland Water submitted its proposed prices on 30 September 2022. We provided guidance for its price submission in October 2021 and the business has been engaging with customers in the months since.
We are assessing the proposal against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
PREMO includes incentives for Victoria's water businesses to put forward their best offer to customers and deliver the outcomes its customers value most.
Following consultation, we issue a determination that sets the maximum prices that East Gippsland Water may charge customers.
We are seeking feedback from customers and stakeholders at multiple points throughout the price review process to inform our decision-making process.
Feedback on East Gippsland Water's proposals
We consulted on East Gippsland Water Water's price submission until 1 December 2022. Submissions can be viewed in the resources tab of this page.
We will undertake further consultation upon release of our draft decision.
East Gippsland Water price submission
Key facts about East Gippsland Water's price submission
Bills are proposed to increase
Typical annual residential owner occupier water bills will increase 0.3 per cent each year from $1,238 in 2022-23 to $1,241 in 2023-24 and $1,245 in 2024-25. This excludes inflation, which is added to bills each year.
Tariff changes are proposed
East Gippsland Water proposes to introduce a ‘tariff basket’ form of price control for its major trade waste tariffs.
Five outcome commitments
East Gippsland Water worked with its customers to develop five major outcomes with measures and targets to track its performance. East Gippsland Water’s outcome commitments to its customers are:
- 'Reliable services, done well'
- 'Fair prices for all'
- 'Improved environmental outcomes'
- 'Prepared for population growth and a changing climate'
- 'Contributing to community'.
Proposed typical bills 2022–23 to 2027–28
Prices and tariffs are only part of the bill. Your actual bill depends on factors such as the amount of water and services you use. East Gippsland Water provided us with typical bills for different customer groups and water volumes.
Residential customers
Typical water and sewerage bills 2022–23 to 2027–28, excluding inflation.
| 2022–23 | 2023–24 | 2024–25 | 2025–26 | 2026–27 | 2027–28 | |
|---|---|---|---|---|---|---|
| Owner occupier | 1238 | 1241 | 1245 | 1249 | 1252 | 1256 |
| Tenants | 334 | 335 | 336 | 337 | 338 | 339 |
Non-residential customers
Typical water and sewerage bills 2022–23 to 2027–28, excluding inflation.
| 2022–23 | 2023–24 | 2024–25 | 2025–26 | 2026–27 | 2027–28 | |
|---|---|---|---|---|---|---|
| Non-residential | 3271 | 3281 | 3291 | 3300 | 3310 | 3320 |
Next steps
We are currently preparing a draft decision on prices to apply from 1 July 2023.
Our draft decisions for the 14 water businesses are scheduled to be released in March 2023. High quality price submissions, however, may be fast-tracked through our assessment process and released in December 2022.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
East Gippsland Water's price submission
Feedback on East Gippsland Water price submission
We consulted on East Gippsland Water's price submission until 1 December 2022 mostly via Engage Victoria. We received 3 submissions that include feedback on East Gippsland Water's expenditure priorities, aspects of its engagement program, its support for customers experiencing vulnerability and waterways management.
We consider all feedback in our draft decision on East Gippsland Water's proposals. See our Submissions Policy for how we approach anonymous and confidential submissions.
Guidance
Our guidance to East Gippsland Water on preparing its price submission.