This page summarises East Gippsland Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19.
East Gippsland Water outcomes reporting
Overview
This page summarises East Gippsland Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19. More details are available on East Gippsland Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
East Gippsland Water's self-assessment against outcomes in 2020–21
| Outcome | Self-assessment |
|---|---|
| Current levels of water and sewerage services maintained |
|
| Safe, high quality drinking water supplies delivered |
|
| No increase in the average customer bill |
|
| Supporting environmental sustainability |
|
| Enhanced liveability and resilience in our region |
|
| Overall |
|
Our observations
East Gippsland Water’s self-assessment is reasonable. It tests its self-assessment rating with its customers through continued customer engagement.
Its report on this year’s performance against its outcome commitments is featured on the homepage of its website, showing ownership of its outcomes performance. It also has one of the highest customer satisfaction ratings in the state.