East Gippsland Water outcomes reporting

This page summarises East Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on East Gippsland Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

East Gippsland Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Reliable services, well done	Achieved target
Fair prices for all	Mostly achieved target
Improved environmental outcomes	Mostly achieved target
Prepare for population growth and a changing climate	Failed to achieve target
Contributing to community	Achieved target
Overall	Mostly achieved target

Our observations on its 2024-25 performance

East Gippsland Water met 11 of its 15 targets in the second year of its regulatory period. Its self-assessment was reasonable and explained why four of its targets were not met. East Gippsland Water reported that it did not meet its outcome 'Prepare for population growth and a changing climate' due to falling short of its water efficiency rebate target and falling behind on its project schedule for its third raw water storage at Woodglen.

East Gippsland Water consulted with its customers on its performance and overall ratings. Three of its four delayed major projects are still scheduled to be completed within this regulatory period.

It reported its outcomes performance prominently on its website homepage, demonstrating ownership of its performance.