We are reviewing the prices that South Gippsland Water will charge from 1 July 2020.
South Gippsland Water price review 2020
Price submission lodged15 November 2019
Draft decision released25 February 2020
Submission close24 April 2020
Final decision releasedJune 2020
Implementation1 July 2020
We are reviewing the prices South Gippsland Water will charge from 1 July 2020 to 30 June 2023.
This review directly affects the prices South Gippsland Water customers pay and the services they receive from 1 July 2020.
We have released our draft decision after reviewing South Gippsland Water's price submission, which sets out its proposed prices and key outcomes for customers.
We conducted our review under our new pricing framework, which:
- promotes better value and outcomes for Victorian water customers
- requires water businesses to undertake meaningful customer engagement to inform their price submissions.
We are seeking feedback via Engage Victoria from South Gippsland Water customers and stakeholders.
View our draft decision
Key facts from our draft decision
Outcomes are supported by customers
South Gippsland Water engaged extensively with its customers to understand their preferences and test its proposals.
Our view is that South Gippsland Water has demonstrated that its proposals will continue to deliver outcomes supported by customers (including low income and vulnerable customers).
Prices set to rise to fund investment in water security and key services
The business proposed a price increase of 5 per cent in 2020-21, followed by increases of 2 per cent in 2021-22 and 2022-23 (before inflation). Its customer engagement processes found this was the preferred price pathway. Customers indicated a strong preference towards maintaining current service levels while acknowledging the need for future price increases.
While we are open to accepting this price path, we welcome further customer feedback before making our final decision.
Investment in areas of highest priority
South Gippsland Water has reflected customer priorities in its commitments to:
- renew aging infrastructure to maintain service levels
- progress programs that ensure water security for the region
- continue its carbon emission reduction program
- work to minimise unplanned water interruptions
- strengthen support for vulnerable and disadvantaged customers through its hardship program.
Feedback on our draft decision
We are seeking feedback on our draft decision and want to hear what you think. We are consulting through Engage Victoria until 24 April, and will develop a final decision for release in June 2020.
Send us your feedback on the draft decision and price proposal by:
- visiting Engage Victoria
- calling us on 1300 664 969.
Submissions close at 5 pm, Friday 24 April.
South Gippsland Water 2020 price review: public forum
We have cancelled our upcoming forums to support the wider efforts to contain coronavirus.
If you were intending to attend but had not registered yet, please call us to discuss your feedback on the draft decision on 1300 664 969.
We will provide updates on our website and through social media channels over the coming weeks as the situation evolves and in response to advice from government.
Contact us for more information.