We are reviewing the prices to apply for GWMWater customers from 1 July 2023.
GWMWater price review 2023
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Guidance paper26 October 2021
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GWMWater price submission30 September 2022
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Consultation closes1 December 2022
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Draft decision2 March 2023
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Consultation closes28 April 2023
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Final decisionJune 2023
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New prices apply1 July 2023
Overview
We have made a draft decision on GWMWater's price submission.
Consultation on our draft decision is now open on Engage Victoria. Consultation closes on 28 April 2023.
We are reviewing the prices to apply for GWMWater customers from 1 July 2023.
GWMWater submitted its proposed prices on 30 September 2022. We provided guidance for its price submission in October 2021 and the business has been engaging with customers in the months since.
We are assessing the proposal against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
PREMO includes incentives for Victoria's water businesses to put forward their best offer to customers and deliver the outcomes its customers value most.
Following consultation, we issue a determination that sets the maximum prices that GWMWater may charge customers.
We are seeking feedback from customers and stakeholders at multiple points throughout the price review process to inform our decision-making process.
Our consultation on GWMWater's price submission closed on 1 December 2022. Submissions can be viewed in the resources tab of this page.
Public forum – 4 April 2023
We will hold an online public forum at 6pm on Tuesday 4 April 2023, for stakeholders to find out more about our draft decision on GWMWater prices to apply from 1 July 2023.
This forum will be recorded to ensure access for those unable to attend. Any statement, comment or question you make will be included in the recording, which we plan to upload to YouTube and our website.
GWMWater's price submission
Key facts about GWMWater's price submission
Bills are proposed to decrease (excluding inflation)
Typical annual residential owner occupier water bills for 2023–24 and 2024-25 will be $1,292, 7.9 per cent lower compared to 2022–23. This excludes inflation, which is added to bills each year.
Tariffs changes are proposed
GWMWater proposes to introduce an industrial fire service tariff to commercial customers in industrial zones and reduce bulk water tariffs.
Five outcome commitments
GWMWater worked with its customers to develop five major outcomes, with measures and targets to track its performance. GWMWater’s outcome commitments to its customers are:
- 'Safe Drinking Water'
- 'Clean Non-drinking Water – Urban'
- 'Clean Non-drinking Water – Rural'
- 'Reliable and affordable services'
- 'Healthy and Liveable Region'.
Proposed typical bills 2022–23 to 2027–28
Prices and tariffs are only part of the bill. Your actual bill depends on factors such as the amount of water and services you use. GWMWater provided us with typical bills for different customer groups and water volumes.
Residential customers
Typical water and sewerage bills 2022–23 to 2027–28, excluding inflation.
| 2022–23 | 2023–24 | 2024–25 | 2025–26 | 2026–27 | 2027–28 | |
|---|---|---|---|---|---|---|
| Owner occupier | 1404 | 1292 | 1292 | 1299 | 1299 | 1307 |
| Tenants | 422 | 388 | 388 | 388 | 388 | 391 |
Non-residential customers
Typical water and sewerage bills 2022–23 to 2027–28, excluding inflation.
| 2022–23 | 2023–24 | 2024–25 | 2025–26 | 2026–27 | 2027–28 | |
|---|---|---|---|---|---|---|
| Medium non-residential | 1649 | 1517 | 1517 | 1524 | 1524 | 1533 |
Next steps
We will consider submissions received and expect to release a final decision and determination in June 2023.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
GWMWater's price submission
Feedback on GWMWater price submission
We consulted on GWMWater's price submission until 1 December 2022 mostly via Engage Victoria. We received 5 submissions that included feedback on GWMWater's proposed prices and outcomes, its assistance for customers experiencing vulnerability, its engagement and its waterways management.
We consider all feedback in our draft decision on GWMWater's proposals.
See our Submissions Policy for how we approach anonymous and confidential submissions.
Guidance
Our guidance to GWMWater on preparing its price submission.