Barwon Water outcomes reporting

This page summarises Barwon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Barwon Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Barwon Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Safe, Secure, Sustainable Water	Achieved target
Innovative, Reliable Services	Achieved target
Healthier Environment	Achieved target
Trust, Affordability and Value	Achieved target
Overall	Achieved target

Our observations on its 2024-25 performance

Barwon Water met 35 of its 42 targets in the second year of its regulatory period. Its self-assessment was reasonable and explained in detail the seven targets that it did not meet or did not quite meet.

Barwon Water consulted with its customers on its performance. It reported its outcomes performance on its website, however it was not prominent on its homepage.