This page summarises Barwon Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments since 2018-19.
Barwon Water outcomes reporting
Overview
This page summarises Barwon Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments since 2018-19. More details are available on Barwon Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Barwon Water's self-assessment against outcomes in 2020–21
| Outcome | Self-assessment |
|---|---|
| A reliable, secure water future for our region |
|
| Timely, innovative services for our customers |
|
| A healthier environment for all |
|
| Deeper knowledge and partnerships with our community |
|
| Affordability for all of our customers |
|
| Overall |
|
Our observations
Barwon Water’s performance this year was strong, far exceeding many of its targets. Its self-assessment is reasonable and its customers also agreed when it tested it them.
Its outcomes reporting shows a strong focus on supporting customers in hardship. It also continues to have one of the highest customer satisfaction ratings in the state.