This page summarises Southern Rural Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19.
Southern Rural Water outcomes reporting
Overview
This page summarises Southern Rural Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19. More details are available on Southern Rural Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Southern Rural Water's self-assessment against outcomes in 2020–21
| Outcome | Self-assessment |
|---|---|
| Southern Rural Water provides great customer service |
|
| Southern Rural Water's water supply system enables good practice irrigation |
|
| Southern Rural Water manages water resources well, maintaining a good balance between my needs as a water user and the sustainability of the resource |
|
| Southern Rural Water works with me to manage my needs and entitlements |
|
| Overall |
|
Our observations
Southern Rural Water was one of the businesses that is more critical in its self-assessment. It has clearly explained its performance to its customers and reported its performance back to its customers promptly and prominently on its website, showing ownership of its outcomes performance.