Southern Rural Water outcomes reporting

This page summarises Southern Rural Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Southern Rural Water’s website.  

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Southern Rural Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Reliable water	Achieved target
Sustainable water	Achieved target
Great service	Achieved target
Value community member	Achieved target
Fair and reasonable prices (Operating and capital expenditure)	Achieved target
Overall	Achieved target

Our observations on its 2024-25 performance

Southern Rural Water met 18 of its 21 targets in the second year of its regulatory period. Its self-assessment was reasonable and explained why it did not quite meet three of its targets. Notably, it reported achieving net zero emissions in 2024-25. Its submission did not mention whether Southern Rural Water consulted with its customers to inform its self-assessment.

Southern Rural Water reported its outcomes performance on its website, however it was not prominent on its homepage. As a rural water business, Southern Rural Water is not part of our quarterly customer satisfaction survey.