Lower Murray Water outcomes reporting

This page summarises Lower Murray Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19. More details are available on Lower Murray Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• it's performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Each business has also provided comments on its performance overall and on each outcome.

View more on outcomes reporting. 

Lower Murray Water - Rural's self-assessment against outcomes in 2020–21

Outcome	Self-assessment
Supply me with water when I need it
Keep my costs to a minimum
Be easy to contact and quick to respond
Comply with other government obligations
Overall

 Lower Murray Water - Urban's self-assessment against outcomes in 2020–21

Outcome	Self-assessment
Keep my costs to a minimum
Be easy to contact and quick to respond
Provide me with consistent, safe, clean drinking water
Provide me with reliable sewerage services
Be present and active in the community
Be mindful of our environment
Comply with other government obligations
Overall

Our observations

Lower Murray Water had a strong performance this year and its self-assessment is reasonable.

It showed ownership over its performance results, promptly and prominently sharing them with customers on its website.