This page summarises Wannon Water's outcomes, measures and targets for the regulatory period 2018–23 , and actual performance against these commitments from 2018-19.
Wannon Water outcomes reporting
Overview
This page summarises Wannon Water's outcomes, measures and targets for the regulatory period 2018–23 , and actual performance against these commitments from 2018-19. More details are available on Wannon Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Wannon Water's self-assessment against outcomes in 2020–21
| Outcome | Self-assessment |
|---|---|
| Provide safe and reliable water supplies |
|
| Provide sewerage services that protect public health and the environment |
|
| Ensure the long-term resilience of our services |
|
| Be responsive and willing to adapt as customers' needs change |
|
| Protect and enhance the environment in line with community expectations |
|
| Partner with customer communities and helping our region flourish |
|
| Ensure we provide great value |
|
| Overall |
|
Our observations
Wannon Water’s performance this year was strong, and its self-assessment is reasonable.
It showed ownership for its outcome commitments by publishing this year’s performance results promptly and prominently on its website.