Central Highlands Water outcomes reporting

This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Central Highlands Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Central Highlands Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Customer Care	Achieved target
Equity	Achieved target
Sustainability	Achieved target
Reliable water and wastewater services	Achieved target
Overall	Achieved target

Our observations on its 2024-25 performance

Central Highlands Water met 17 of its 22 targets in the second year of its regulatory period. Its self-assessment was acceptable and explained why five of its targets were not met.

Central Highlands Water consulted with its customers on its performance. It reported that nine of its major projects were on schedule or completed on time, which is commendable. It published its outcomes performance prominently on its website homepage, demonstrating ownership of its performance.