This page summarises Central Highlands Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19.
Central Highlands Water outcomes reporting
Overview
This page summarises Central Highlands Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments since 2018-19. More details are available on Central Highland Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Central Highland Water's self-assessment against outcomes in 2020–21
| Outcome | Self-assessment |
|---|---|
| Better customer experience |
|
| Safe clean drinking water that tastes great |
|
| Reliable and sustainable water and sewer systems |
|
| More efficient water use |
|
| Increased value for money |
|
| Overall |
|
Our observations
Central Highlands Water’s self-assessment is reasonable. Although it has fallen just short on a few of its outcome commitments this year, it has one of the most ambitious target sets which it has continued to refine with its customers to ensure it aligns with changing priorities.
It shows ownership over its outcome commitments by featuring its performance front and centre on the homepage of its website.