This page summarises Yarra Valley Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19.
Yarra Valley Water outcomes reporting
Overview
This page summarises Yarra Valley Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19. More details are available on Yarra Valley Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2021-22 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Yarra Valley Water's self-assessment against outcomes in 2021–22
| Outcome | Self-assessment |
|---|---|
| Safe drinking water |
 |
| Reliable water and sewerage services |
|
| Timely response and restoration |
|
| Fair access and assistance for all |
|
| Water availability and conservation |
 |
| Modern flexible service |
|
| Care for and protect the environment |
|
| Overall |
|
Our observations
Yarra Valley Water’s self-assessment is reasonable, and its performance was strong. For not meeting one of its outcome commitments, it will return $1.5 million to customers through rebates next year. This level of accountability for underperformance stands out compared to the other businesses. It also showed ownership for its performance results by sharing them promptly and prominently on its website homepage.