This page summarises Yarra Valley Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28.
Yarra Valley Water outcomes reporting
Overview
This page summarises Yarra Valley Water's outcomes, measures and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.
More details are available on our outcomes reporting page, and on Yarra Valley Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- its performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Yarra Valley Water's self-assessment against outcomes in 2024-25
| Outcome | Self-assessment |
|---|---|
| Safe and pleasant drinking water | 
Mostly achieved target |
| Reliable water and sewerage services | 
Failed to achieve target |
| Timely response and repair |
Mostly achieved target |
| Service that meets everyone's needs |
Mostly achieved target |
| Saving water for the future |
Failed to achieve target |
| Looking after our natural environment | 
Achieved target |
| Overall |
Mostly achieved target |
Our observations on its 2024-25 performance
Yarra Valley Water met 10 of its 17 targets in the second year of its regulatory period. Its self-assessment was reasonable and it consulted with its customers about its performance. It reported that it did not meet its outcome 'Reliable water and sewerage services' due to hot and dry weather resulting in more pipe failures and a higher number of repeat supply interruptions to customers. It also reported not meeting its outcome 'Saving water for the future' due to missing targets related to use of recycled water, average household water use and water lost from its supply system.
Yarra Valley Water stands out from other businesses in terms of accountability by committing to pay its customers up to $1.8 million for each outcome it does not achieve. Based on its community panel’s recommendation, it will provide $3.06 million in rebates to its customers for outcomes not achieved this year.
Yarra Valley Water reported its outcomes performance prominently on its website homepage, demonstrating ownership of its performance.