This page summarises North East Water's outcomes, measures and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19.
North East Water outcomes reporting
This page summarises North East Water's outcomes, measures and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19. More details are available on North East Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
North East Water's self-assessment against outcomes in 2020–21
North East Water’s self-assessment is reasonable. Despite falling just short on three of its six outcomes, it showed accountability by honestly discussing underperformances and explained how it would address them in the remaining years of its eight-year pricing period.