North East Water outcomes reporting

This page summarises North East Water's outcomes, measures, and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19.

More details are available on our outcomes reporting page, and on North East Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

North East Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Affordable Prices	Achieved target
Reliable Services	Mostly achieved target
Responsive Services	Mostly achieved target
Efficient Systems	Mostly achieved target
Local Focus	Achieved target
Sustainable Region	Mostly achieve target
Overall	Mostly achieved target

Our observations on its 2024-25 performance

North East Water met 7 of its 13 targets in the seventh year of its regulatory period. It explained why it did not meet or did not quite meet six of its targets, which were ambitious.

It informed its customers of its performance by providing a bi-annual update. It explained that half of its major projects were deferred or delayed to accommodate 50-year and 100-year master plans for the towns the projects will take place in. North East Water reported its outcomes performance prominently on its website homepage, demonstrating ownership of its performance.