Westernport Water outcomes reporting

This page summarises Westernport Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Westernport Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Westernport Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Provide me with high-quality drinking water	Achieved target
Reduce your environmental impact and adapt to climate change	Achieved target
Resolve sewer blockages quickly	Achieved target
Keep water interruptions to a minimum	Mostly achieved target
Be there when I need you	Achieved target
Keep my essential services affordable	Achieved target
Overall	Achieved target

Our observations on its 2024-25 performance

Westernport Water met 17 of its 20 targets in the second year of its regulatory period. Its self-assessment was reasonable and it consulted with its customers on its performance. It will invest $25,000 in a community-led cause for failing to meet outcome four for two years in a row, highlighting accountability of its outcome commitments.

Westernport Water reported its outcomes performance prominently on its website homepage, including its Customer Assessment Panel’s perspectives on its performance. This demonstrates Westernport Water’s ownership of its performance, highlighting the engagement it has undertaken and the value it places on its customers’ views.