South East Water outcomes reporting

This page summarises South East Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19. More details are available on South East Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• it's performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2021-22 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Each business has also provided comments on its performance overall and on each outcome.

View more on outcomes reporting. 

South East Water's self-assessment against outcomes in 2021–22

Outcome	Self-assessment
Get the basics right, always
Warn me, inform me
Fair and affordable for all
Make my experience better
Support my community, protect my environment
Overall

Our observations

South East Water’s self-assessment is reasonable and it has provided clear explanations where it has underperformed against a measure. A well written and well-presented report, with clear outcomes and targets. It’s customers satisfaction rating has also improved significantly compared to last year.