This page summarises South Gippsland Water's outcomes, measures and targets for the regulatory period 2018–20, and actual performance against these commitments from 2018-19.
South Gippsland Water outcomes reporting
This page summarises South Gippsland Water's outcomes, measures and targets for the regulatory period 2018–20, and actual performance against these commitments from 2018-19. More details are available on South Gippsland Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
South Gippsland Water's self-assessment against outcomes in 2020–21
|We will partner with community, local government and business to plan for future years||Not applicable|
|We will plan for the future, be reliable and minimise unplanned interruptions to services|
|Provide safe, clean drinking water for the benefit of our customers and communities|
|Provide a safe wastewater service that contributes to the health and liveability of our communities and environment|
|Be environmentally responsible, sustainable and adapt to a future impacted by climate variability|
|Treat all customers, community with honesty, respect and strive to balance affordability, value for money and fairness|
After the 2020 water price review, South Gippsland Water amended its set of customer outcomes following consultation with its customers.
South Gippsland Water’s self-assessment of its performance over 2020–21 is reasonable, and it has provided explanations where it has not met a target.
It has also featured its outcomes report prominently on the homepage of its website, showing ownership of its performance. South Gippsland Water also has one of the highest customer satisfaction ratings in the state.