South Gippsland Water outcomes reporting

This page summarises South Gippsland Water's performance against its outcomes, measures, and targets for the period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on South Gippsland Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

South Gippsland Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
Reliability - Plan for the future, be reliable and minimise unplanned interruptions to services	Achieved target
Water - Provide safe, clean drinking water	Mostly achieved target
Wastewater - Safe wastewater service that contributes to the liveability of our communities	Achieved target
Environment - Be environmentally sustainable and adapt to a future impacted by climate variability	Achieved target
Integrity - We will act with honesty, respect and strive to balance affordability, value-for-money and fairness	Mostly achieved target
Overall	Achieved target

Our observations on its 2024-25 performance

South Gippsland Water met 8 of its 12 targets in the second year of its regulatory period. Its self-assessment was reasonable and explained why it did not quite meet four of its targets, and how it will address them in the future. It acknowledged that it could further improve its survey administration, which contributed to its unfavourable results.

South Gippsland Water reported its outcomes performance prominently on its website homepage, demonstrating ownership of its performance.