Goulburn Valley Water outcomes reporting

This page summarises Goulburn Valley Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Goulburn Valley Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Goulburn Valley Water's self-assessment against outcomes in 2024-25

Outcome	Self-assessment
We will provide reliable water and wastewater services customers can trust	Achieved target
We will lead action and partner with our communities to grow the region	Mostly achieved target
We will care for the environment and adapt to a future impacted by climate variability	Achieved target
We will deliver respectful and responsive customer service, balancing affordability, value for money and fairness	Achieved target
Overall	Achieved target

Our observations on its 2024-25 performance

Goulburn Valley Water met 10 of its 15 targets in the second year of its regulatory period. Its self-assessment was reasonable and explained why it did not meet or did not quite meet five of its targets.

Goulburn Valley Water consulted with its customers on its performance and included its Customer Accountability Panel’s comments in its report, demonstrating accountability. It explained why four of its major projects were delayed or completed late. It reported its outcomes performance on its website, however it was not prominent on its homepage.