This page summarises Goulburn Valley Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19.
Goulburn Valley Water outcomes reporting
Overview
This page summarises Goulburn Valley Water's outcomes, measures and targets for the regulatory period 2018–23, and actual performance against these commitments from 2018-19. More details are available on Goulburn Valley Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Goulburn Valley Water's self-assessment against outcomes in 2020–21
| Outcome | Self-assessment |
|---|---|
| The best price outcomes for customers |
|
| Renewed focus on water quality and supply |
|
| Modern and thoughtful customer service |
|
| Meaningful environmental and recreational outcomes |
|
| Overall |
|
Our observations
Goulburn Valley Water’s self-assessment is reasonable and has improved on previous years. We are pleased to see that this year it checked-in with its customers before finalising its self-ratings.
It just fell short on two of its four outcomes, however we consider Goulburn Valley Water is still on track to meet these outcomes in the remaining years of the regulatory period.