Working with the VEU Registry system

After more than 15 years of service, the previous VEU Registry system reached end of life. We moved to a new, Salesforce-based Registry system in June 2025, which meets our most critical needs right now and includes some improved features to address industry feedback.

The new system is designed to grow with us as the program evolves and to meet the changing needs of all stakeholders. We will continue to seek user feedback and make improvements to deliver a better experience for everyone.

We are supporting industry through this transition and to help you get the most out of the new system. We welcome suggestions from industry for future improvements. 

If you need help using the new VEU Registry or accessing your account, or have suggestions for future system improvements, please contact us.

The new VEU Registry system delivers these key features to improve the user experience:

Simplification and efficiency

• Streamlined account creation – Register using ABN verification and self-register users.
• Self-service functionality – Users can update account details, and primary users can manage permissions and access for secondary users.
• User-friendly online forms – Save, review and complete accreditation, renewal and VEET scheme registry account (VSRA) applications at your own pace.
• Dynamic forms – Forms adapt based on inputs, making applications more intuitive.
• Automated Victorian energy efficiency certificate (VEEC) creation – For project-based activities (PBAs), VEECs will be automatically created after an impact report approval (no need for separate activity submissions).

Enhanced visibility and tracking

• Application tracking – Better visibility and tracking of an application.
• Integrated Request for Information (RFI) – To consolidate communication.
• Simplified activity submission forms – For a more efficient process for individual activities.

Security and integration

• Multi factor authentication (MFA) – Enabled for all users.
• Modern Application Programming Interface (API) connector – The ability to support bulk activity uploads.

Information that moved to the new system

• All active accounts and users for accredited persons, traders, relevant entities and product applicants.
• All active VEECs and VEECs with a status of 'invalid' from the past two years.
• All activities submitted since 10 December 2018 (including those not yet assessed).
• All active project-based activities (PBA). 
• All products, PBA M&V Professionals and Scheduled Activity Premises. 

How to get updates about the VEU program

Accounts created in the old system to subscribe to VEU communications have not been set up in the new Registry system. For updates about the VEU program, you can:

• Subscribe to the commission’s VEU and other industry newsletters.
• Check our website for the latest VEU news and program updates.
• Subscribe to VEU industry news from the Department of Energy Environment and Climate Action. 
• Subscribe for commission email updates, including VEU program updates and changes.

For help with the VEU Registry, or to share feedback and suggestions, please contact us via:

• Contact Us form in your VEU Registry account. 
• Email: veu@esc.vic.gov.au. 
• Phone: (03) 9032 1310.

There is currently no planned downtime for the Victorian Energy Upgrades (VEU) Registry system.

This page provides information about updates to the new VEU Registry system and support materials to help you understand and leverage new features and changes that we make over time.