… ausnet services pays $150,000 for failing to notify customers of planned outage 06 may 2019 energy distributor ausnet services has paid $150,000 after allegedly failing to notify customers of a planned power outage. the essential services commission issued the penalties after finding that the distributor left a mix of residential and business … phone: (+61) 437 677 385 subscribe visit our newsletters page to subscribe to receive email updates from us. …
Sustainable Energy Infrastructure Pty Ltd (ACN 625 686 651) applied for a licence to generate, supply, distribute, and sell electricity under section 18 of the Electricity Industry Act 2000 (Vic). We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic). Submissions on this licence application closed on 24
Compliance activities
Our compliance activities are shaped by our Compliance and Enforcement Policy and our annual energy compliance and enforcement priorities.
We use the following factors when assessing compliance matters on a case-by-case basis:
- strategic significance of whether the conduct falls within our compliance and enforcement priorities, and potential impacts upon consumers
- conduct in issue
- reporting and remediation
Next Business Energy is a small energy retailer that sells electricity. In 2018, Next Business Energy underwent a baseline audit by RSM on the following topics. View all energy business audit reports.
Sumo Power is a small retailer that sells electricity and gas. Sumo Power underwent a baseline audit by Deloitte on the following topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
We have finalised our training and licensing requirements for incandescent GLS or compact fluorescent lamp (CFL) replacement activities (activity 21A). From 12 February 2019, licensed electricians will need to be involved in all stages of this activity. Accredited Persons will need to provide appropriate training to minimise safety risks associated with the replacement of CFLs on installers and consumers
New rules to ensure contract periods, practices and variations are clear and fair
In response to recommendation 4 from the independent bipartisan review of electricity and gas retail markets we implemented a suite of reforms to ensure that contract periods, practices (including discounting) and variations are clear and fair.
The final decision for these reforms was released in February 2020, following an issues paper in June 2019 and a draft
A matter involving an off-shore auditor’s alleged manipulation of invoices will be referred to police after an investigation into alleged misconduct by a Victorian energy efficient lighting company.
The Essential Services Commission has issued a formal warning to Victorian-based Cyanergy following a five-month investigation prompted initially by a consumer complaint.
Commission chair Kate Symons says the breach involved the company unknowingly submitting falsified claims for $620,000 worth of
… victorian default offer price review 2021 find out about the victorian default offer prices to apply during 2021 for customers on electricity standing offers. breadcrumb home final decision 27 november 2020 2020-11-26 variation consultation paper 14 may 2021 2021-05-13 variation draft decision 25 june 2021 2021-06-24 variation final decision 16 july 2021-07-15 variation takes effect 1 september 2021 2021-08-31 overview we amended the default offer price for changes in
To help water businesses communicate with customers in an accessible and effective manner, we have developed a new set of resources. In partnership with the Melbourne Social Equity Institute we developed:
- a 14-page guide on how to make processes and communications more accessible, and improve the support and assistance available to customers
- two sample Easy English documents that show what a bill explainer and summary customer charter could look like.
… says small business and residential gas standing offers can be up to 24 per cent more expensive than market offers without any discounts. “this finding shows how important it is to pick up the phone and talk to your energy retailer about their best offer. “small businesses could be experiencing bill stress during this challenging period and these potential savings could provide some welcome relief,” he said. small business customers are seeking help, with 2,488 electricity and almost 684
The state’s pricing regulator has proposed keeping the cost of catching a cab from the street or taxi rank steady through the current market uncertainty.
The Essential Services Commission is seeking feedback from taxi users and other stakeholders on its draft decision, which proposes no change to the maximum fare that can be charged for ‘unbooked’ taxi services, following a review of fares.
Discover Energy Pty Ltd (ACN 619 204 750) applied to the commission for a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic).We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic).We granted the licence granted on 12 August 2020.
All Victorians now have access to a fairer electricity deal with the Victorian Default Offer being set as the
… supporting energy customers through the pandemic 24 august 2020 help with applications for assistance and protections for small businesses are among new rules being rolled out by the state’s energy regulator as part of reforms to support victorians through the coronavirus pandemic. the essential services commission has brought in rule changes targeting those who have been most affected by the financial impact of the pandemic. commission … safety net for residential
… هل تواجه صعوبة في دفع فواتير الطاقة؟ breadcrumb home هل تواجه صعوبة في دفع فواتير الطاقة؟ (arabic) هناك العديد من الأسباب التي تجعلك تجد صعوبة في دفع فواتير الكهرباء. إذا كنت تواجه مشكلة في دفع فواتير الكهرباء الخاصة بك، يجب على شركة بيعك الطاقة بالتجزئة إبلاغك بنوع … مدفوعات مخفّضة وتحاول تقليل استخدامك للطاقة دفع مبلغ أقل من التكلفة الإجمالية لاستهلاك الطاقة (يمكن إضافة هذا لاحقًا إلى المبلغ المستحق) معلومات عن استهلاك الطاقة وكيفية
On 6 April 2020, OVO Energy Pty Ltd (ACN 623 475 089) applied for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation on the licence application closed on 4 May 2020. We did not receive any submissions.
We granted the licence on 25 June 2020.
21 April 2020
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We have updated our lighting activity guides to clarify that recycling invoices do not need to be provided to us prior to certificate creation. They will need to be provided to us
… disconnections, the ‘newly vulnerable’ and long-term debt emerge as priority issues at roundtable 30 april 2020 thursday 30 april, 3-4:30 pm (via zoom) representatives from victoria’s community support and consumer advocacy groups say energy disconnections and the emergence of a group of ‘newly vulnerable’ customers are emerging as key issues to address due to the coronavirus pandemic. the prospect of short-term measures leading to long-term debt for households and small
More than 100,000 Victorians living in apartments, caravan parks and retirement villages could save hundreds of dollars a year on electricity bills under a proposal from the state’s energy regulator.
The Essential Services Commission has proposed a maximum price for electricity sold to embedded network customers based on the existing Victorian Default Offer, which reflects the independent regulator’s view of the efficient price of supplying electricity in Victoria.