We have completed our inquiryWe are required by the Port Management Act 1995 (Vic) to conduct an inquiry into the Port of Melbourne’s compliance with the 2016 pricing order every five years. Our first inquiry covered the review period 1 July 2016 to 30 June 2021.
We found
Licences grantedOn 19 March 2020, Real Utilities Pty Limited (ACN 150 290 814) applied for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic) a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic).We granted the licences on 21 October 2020.Licences variedThe licences were last varied on 3 September 2025.The licences can be accessed via the resources tab.
The Essential Services Commission has punished two businesses it alleges claimed Victorian energy efficiency certificates for work that didn’t take place.The commission alleges contractors working for A.K. Alvi Enterprises Ptd Ltd (Zerowatt) and Phenix Pty Ltd (LEDSaves) falsely claimed to have completed weather sealing and low-flow shower rose installations.
The Essential Services Commission has a social media presence on Facebook, LinkedIn and YouTube to provide information about our work and engage with the community.Community standardsIt is important that our online environments are safe, respectful and constructive places, and remain welcoming and useful to the community. We will not tolerate disrespectful, offensive, crude, hateful or irrelevant comments, or comments that make another person feel unsafe.We will delete comments that are:
More information
5 September 2025
Media release: Businesses punished over phantom energy efficiency upgrades
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24 September 2025The Essential Services Commission has taken enforcement action against Phenix Trading Pty Ltd (trading as
Download a copy of over- and under-voltage graphs
1 October 2025
Download a copy of over- and under-voltage graphs
(pdf, 121.12 KB)
GridWise Energy Solutions voltage performance report
GridWise
We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.We also report on how well these businesses comply with these water industry standards, codes and guidelines.
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2 September 2025The commission implemented a number of changes to the VEU Registry on 25 August which was communicated to stakeholders on 12 August. Changes implemented include:
Gas efficiency activities eligibility The Victorian Energy Upgrades program introduces six new deemed gas efficiency activities. Eligible gas efficiency activities include:
- installation of an energy efficient gas-fired steam boiler (decommissioning an existing inefficient gas-fired steam boiler)
- installation of an energy efficient gas-fired water boiler/heater (decommissioning an existing inefficient gas-fired water boiler/heater)
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Commercial and industrial heat pump water heater activity (activity 44)There are three upgrade scenarios for installation of new commercial and industrial heat pump water heaters eligible under the VEU
On 18 August 2025, CS SubCo Pty Ltd (ACN 625 078 159) as trustee for Carwarp SF SPV (ABN 62 265 316 435) applied for a licence to generate electricity for supply or sale under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 15 September 2025. We did not receive any submissions.We granted the licence on 23 September 2025.
OverviewWe are reviewing the Energy Retail Code of Practice to:
- address key actual or potential harms to Victorian consumers in a proportionate manner
- clarify or update obligations identified as unclear or inconsistent
- further support consumers experiencing vulnerability.
- Stage 1 considered the energy consumer reforms proposed by the Energy and
We survey 5,200 water customers every 12 months across 15 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction. Customers rated each area out of 10, and we update these results each quarter to show the previous 12 months of survey results.Survey results for November 2024 to September 2025Our latest customer perception survey results show customer ratings
Electricity and gas licences, exemptions and trial wavers
View licences for electricity and gas distributors, retailers and transmission services, and Victorian electricity generators. You can also view information on who
This page summarises Melbourne Water's outcomes, measures, and targets for the regulatory period 2021–26, and actual performance against these commitments since 2021-22.More details are available on our outcomes reporting page.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:
This page summarises Coliban Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Coliban Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework.
This page summarises Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 water price review commitments.More details are available on our outcomes reporting page, and on Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
The Essential Services Commission is seeking community feedback on how much Melbourne Water proposes to charge its customers for water services over the next five years, as part of the commission’s 2026 water price review. Melbourne Water’s pricing proposal details the maximum amount it proposes to charge customers over the five-year period starting on 1 July 2026.
This page summarises GWMWater's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on GWMWater’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is
This page summarises Goulburn-Murray Water's performance against its outcomes, measures, and targets for the regulatory period 2024-28. This is the first year of reporting against its 2024 price review commitments.More details are available on our outcomes reporting page, and on Goulburn-Murray Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework