Simply Energy has paid $20,000 after a telemarketer allegedly arranged to switch a customer with an acquired brain injury to the company without his consent.
The Essential Services Commission issued the penalty after finding sales agents ignored requests to ‘call back later’ even after the man showed signs of being confused, and indicating he was unable to consent to the switch due to an acquired brain injury.
Commission chair Ron Ben-David says the whole case is disturbing.
The Essential Services Commission releases annual performance reporting about our work as regulator and administrator of the Victorian Energy Upgrades (VEU) program, to ensure we meet our statutory obligations. For the 2023 calendar year, our annual VEU performance reporting has been incorporated as an appendix in our 2023–24 annual report. You can find the annual report on our website here.Other information that has previously been included in annual performance reporting is
… activities are undertaken in residential or non-residential premises. each certificate represents one tonne of greenhouse gas emissions reduction (co 2 -e). once created veecs are purchased by energy retailers who have a liability under the program to surrender a certain number of veecs each year. the register of veecs provides information on all certificates created under the program. overview of energy efficient
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‘I love the philosophy behind permaculture. You work with nature, instead of against it. I've done a permaculture design for my place that I'm slowly implementing. The dream is to create a little food forest that we can wander through barefoot and forage for dinner.
'At the moment, I'm trying to get some perennials established. I just got an elderflower shrub that I'm very excited about. I'm using it as a hedge, but I also want to have a go at making some cordial from the flowers, which should go
Our compliance and enforcement priorities for 2025–26 will focus on:
Take action to address practices that exacerbate cost of living pressures
As cost-of-living pressures continue to impact many Victorians, we will prioritise action against conduct that contributes to these pressures or seeks to
This policy outlines our approach to compliance and enforcement in the energy, water, transport and local government sectors, and the Victorian Energy Upgrades program.It explains our:
- role and objectives
- compliance and enforcement roles, powers and pathways
- reporting on compliance and enforcement.
Strategic Plan
Our 2025–29 Strategic Plan outlines our refreshed vision, purpose and focus, as we continue to promote the long-term interests of Victorian consumers.
We look at demand, supply, and operator costs to determine whether we raise or lower maximum fares for commercial passenger vehicles, which include unbooked taxi services hailed from the street or caught from a rank, or an unbooked ride-share service.
Register of Products reports
26 August 2025
6(23) Space Heating & Cooling Products List
(xlsx, 168.58 KB)
26 August 2025
35(18) Non-Building Based Lighting Products List
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About the Essential Services Commission - Burmese
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The benchmark rating method for project-based activities uses a building's energy performance rating before and after the upgrade to determine energy savingsThe project-based activities, benchmark rating method allows Victorian energy efficiency certificates (VEECs) to be created based on improvements in a building's energy performance.The number of VEECs created is determined by the difference in the energy performance rating before and after the energy improvement project, which
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Aside from making recommendations to the minister, we also conduct inquiries and studies on the accident towing and storage industry as required.Under the Accident Towing Services Act 2007, we conduct a periodic review of accident towing and storage fees. The Department of Transport and Planning is responsible for enforcing and administering the Act and its regulations.
We launched a new Victorian Energy Upgrades (VEU) Registry system on 3 June 2025 to support the VEU program and participants, delivering enhanced functionality and a better user experience. This page provides more information, resources and the latest updates about the new system.
About the new VEU Registry systemAfter more than 15 years of service, the current Registry has reached end of life and we have moved to a new,
View maximum fares for taxis that are hailed on the street or caught from a rank within the ‘metropolitan’ and ‘urban and large regional’ zones in Victoria. Commercial Passenger Vehicle Victoria's map descriptions of Victoria’s taxi zones explain the zones boundaries. We review maximum taxi fares every two years.
In some cases, passengers paying for commercial passenger vehicle services electronically may involve a non-cash payment
Maximum fares for unbooked taxis will increase by 2.8 per cent for a standard unbooked taxi and 2.6 per cent for a high occupancy taxi from 23 September 2025 following an annual fare adjustment.This adjustment equates to an estimated increase of $0.47 for a three-kilometre trip in Melbourne’s central business district (CBD), or $1.70 for a longer trip, such as from the Melbourne CBD to the Melbourne International Airport.The increase is driven by higher labour and insurance costs but has been slightly
… activities include: installing a high efficiency air conditioner (activity 6) installing gas heating ductwork (activity 28) activity 6 includes multiple scenarios, each defined by the type of decommissioned product which results in different veec values. 1 september 2025 water heating and space heating and cooling activity guide find out about the program requirements for creating victorian energy efficiency certificates (veecs) for water heating and space heating and cooling
We regulate participants and products in the Victorian Energy Upgrades program to deliver energy efficiency improvements which are more affordable for consumers, and reduces their long term energy consumption.
Latest edition
Essential Updates: Victorian Energy Upgrades program - August 2025