Each year, the Minister for Local Government sets the rate cap that specifies the maximum councils’ can increase rates for the forthcoming financial year. The minister can set a cap that applies to all councils, a group of councils or a single council.
Our advice to the minister includes:
- a recommendation for any adjustments to be applied to consumer price index in setting the cap for all councils, a grouping of councils or any individual council
From 2010 to 2018, we reported on the adequacy and validity of the Victorian Managed Insurance Authority’s (VMIA) domestic building insurance premiums.
This insurance is taken out by builders on behalf of home owners. It is insurance to provide compensation to home owners for losses resulting from non-completion or defects in domestic building work where the builder cannot be pursued directly because they have died, disappeared, or become insolvent.
In Victoria,
… accident towing and storage fees review 2018 we reviewed accident towing, storage and salvage fees in melbourne. breadcrumb home other work domestic building insurance consultation paper 5 april 2018 2018-04-05 submissions close 3 may 2018 2018-05-01 draft report 29 august 2018 2018-08-29 submissions close 26 september 2018 2018-09-26 final report 10 … our benchmarking approach and the relevant benchmarks for melbourne accident towing and storage fees. (pdf, 1.21 mb)
Examples of uncertain and unforeseen events that could justify an application under this mechanism include:
- significant changes in the timing or costs associated with major capital (or other) projects
- significant differences between actual and forecast demand levels
- changes in legislative and other government-imposed obligations, including the introduction of a national emissions trading scheme
- catastrophic events such as fire, earthquake
The information collected under the code allows us to monitor the financial performance of each water business during the regulatory period. It also gives us a basis for assessing expenditure and revenue forecasts, which we use to approve water, sewerage and related services in our water price reviews.
We have included a reporting template that water businesses can use when they prepare their financial performance submissions.
The code sets out
Addressing family violence is an extraordinarily complex challenge that requires the combined efforts of government, regulatory and family violence support services. Our work in this area has focused on engaging key industries in the process and developing effective, practical ways for regulated businesses to support customers experiencing family violence.
Guideline: Applications for electricity and gas industry licences
7 January 2025
Guideline: Applications for electricity industry and gas industry licences - version 1.4.2
This guideline provides information on the licence application process, as well as the variation, transfer and revocation of
… local council outcomes report 2019 we have completed our first report on the outcomes of rate capping in victoria. it identifies any impacts or trends that might be emerging across the local government sector. overview every two years, we are required to … of similar councils. view our reader's guide to council fact sheets , which aims to help you understand how we've presented data in our local council and council group fact
The Victorian Energy Upgrades (VEU) program helps Victorians reduce their energy bills and greenhouse gas emissions by providing access to discounted energy efficient product and services.The program also encourages investment, employment and innovation in industries that supply these products and services.Large energy retailers are required to acquire and surrender Victorian energy efficiency certificates (VEECs) to meet annual target set in Victorian legislation.'
… gas distribution code of practice this code sets out the minimum standards for the operation and use of the victorian gas distribution system. overview the gas distribution code of practice sets out the minimum standards for the operation and use of the victorian gas distribution system. it includes requirements for: the operation of the distribution system connection and augmentation disconnection and
… and other initiatives give feedback where necessary to achieve elements of the service improvement commitment and other initiatives identify issues and risks that may affect implementation of initiatives. the committee includes representatives from: ausnet services citipower/powercor/united energy jemena property council of australia urban development institute of australia (victorian branch) victorian planning authority essential services commission. view committee documentation in the
Electricity generation
Generators produce electricity from coal and other sources like the sun or wind. We have a role in licensing generators.
In line with our water industry standards, Victorian water businesses are required to:
- follow the customer-related standards, procedures and practices set out in the industry standard that is relevant to them
- develop, issue and comply with a customer charter that meets the procedural and substantive requirements of the relevant industry standard, and sets out the water business’s approved service standards.
We are reviewing our requirements for electricity distribution
We are reviewing the Electricity Distribution Code. The code sets out requirements for electricity distribution in Victoria and covers:
- protections for customers, such as when customers can be compensated for low reliability
- technical standards that govern the way electricity is supplied
- communication requirements, such as when distribution
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2024 presentations
Annual Victorian Energy Upgrades Stakeholder Forum 2024Materials from the annual Victorian Energy Upgrades Stakeholder Forum on 21 November 2024.Video recording
28 November 2024
Presentation slides - Victorian Energy Upgrades Stakeholder Forum 2024
Presentation slides from
Our submissions policy
1 September 2020
Public Submissions Policy
(pdf, 220.44 KB)
Stakeholder engagement framework
Our stakeholder engagement framework - incorporating the charter of
The state’s energy regulator is working with family violence specialists and the energy industry to put in place safeguards for energy customers who are dealing with family violence.
In a paper released today, the commission outlines how energy retailers can improve their processes to provide safe and effective support to customers and staff experiencing family violence.
Essential Services Commission chair Ron Ben-David says energy sector workers deal directly with people experiencing
Interim data reports – certificates and products
The new Victorian Energy Upgrades (VEU) Registry system launched on 3 June 2025. Initially, not all data from the previous VEU Registry is accessible. We will publish reports with critical data about certificates and products required by industry in the interim, until this data is accessible in the new system. Access the reports via the below link
Simply Energy has paid $20,000 after a telemarketer allegedly arranged to switch a customer with an acquired brain injury to the company without his consent.
The Essential Services Commission issued the penalty after finding sales agents ignored requests to ‘call back later’ even after the man showed signs of being confused, and indicating he was unable to consent to the switch due to an acquired brain injury.
Commission chair Ron Ben-David says the whole case is disturbing.