We are reviewing our requirements for electricity distribution
We are reviewing the Electricity Distribution Code. The code sets out requirements for electricity distribution in Victoria and covers:
- protections for customers, such as when customers can be compensated for low reliability
- technical standards that govern the way electricity is supplied
- communication requirements, such as when distribution
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.Water heating activitiesEligible water heating activities include:
- electric boosted solar replacing electric resistance (activity 1C)
- heat pump replacing electric resistance (activity 1D)
- heat pump replacing gas/LPG (activity 3C)
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2024 presentations
Annual Victorian Energy Upgrades Stakeholder Forum 2024Materials from the annual Victorian Energy Upgrades Stakeholder Forum on 21 November 2024.Video recording
28 November 2024
Presentation slides - Victorian Energy Upgrades Stakeholder Forum 2024
Presentation slides from
Our submissions policy
1 September 2020
Public Submissions Policy
(pdf, 220.44 KB)
Stakeholder engagement framework
Our stakeholder engagement framework - incorporating the charter of
How to get a product approved and listed on the VEU Register of Products
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VEU Register of Products
You can search the VEU Register of Products by product category. We do not endorse products listed on this register and will
The state’s energy regulator is working with family violence specialists and the energy industry to put in place safeguards for energy customers who are dealing with family violence.
In a paper released today, the commission outlines how energy retailers can improve their processes to provide safe and effective support to customers and staff experiencing family violence.
Essential Services Commission chair Ron Ben-David says energy sector workers deal directly with people experiencing
… veu registers and calculator access our victorian energy efficiency certificate (veec) calculator and victorian energy upgrade (veu) program registers. veu registers and calculator interim data reports – certificates and products the new victorian energy upgrades (veu) registry system launched on 3 june 2025. initially, not all data from the previous veu registry is accessible. we will publish reports with critical
Simply Energy has paid $20,000 after a telemarketer allegedly arranged to switch a customer with an acquired brain injury to the company without his consent.
The Essential Services Commission issued the penalty after finding sales agents ignored requests to ‘call back later’ even after the man showed signs of being confused, and indicating he was unable to consent to the switch due to an acquired brain injury.
Commission chair Ron Ben-David says the whole case is disturbing.
The benchmark rating method for project-based activities uses a building's energy performance rating before and after the upgrade to determine energy savingsThe project-based activities, benchmark rating method allows Victorian energy efficiency certificates (VEECs) to be created based on improvements in a building's energy performance.The number of VEECs created is determined by the difference in the energy performance rating before and after the energy improvement project, which
… reviewing the energy retail code of practice we are reviewing the energy retail code of practice to support ongoing protections for victorian electricity and gas customers. breadcrumb home electricity and gas codes, guidelines and policies energy retail code of practice guideline 2 … - discussion paper microsoft word version (docx, 221.14 kb) 24 october 2024 letter from minister of energy and resources to esc chairperson (pdf, 322.55 kb
We survey 5,200 water customers every 12 months across 15 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction. Customers rated each area out of 10, and we update these results each quarter to show the previous 12 months of survey results.Survey results for August 2024 to June 2025Our latest customer perception survey results show customer ratings of their
The Essential Services Commission releases annual performance reporting about our work as regulator and administrator of the Victorian Energy Upgrades (VEU) program, to ensure we meet our statutory obligations. For the 2023 calendar year, our annual VEU performance reporting has been incorporated as an appendix in our 2023–24 annual report. You can find the annual report on our website here.Other information that has previously been included in annual performance reporting is
Overview of energy efficient activities that create VEECs
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VEEC targetsEach VEEC represents one tonne of greenhouse gas saved. Annual targets have been set for the program up to 2025.YearNumber of certificates2009 - 20112.7 million per annum2012 -
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‘I love the philosophy behind permaculture. You work with nature, instead of against it. I've done a permaculture design for my place that I'm slowly implementing. The dream is to create a little food forest that we can wander through barefoot and forage for dinner.
'At the moment, I'm trying to get some perennials established. I just got an elderflower shrub that I'm very excited about. I'm using it as a hedge, but I also want to have a go at making some cordial from the flowers, which should go
We launched a new Victorian Energy Upgrades (VEU) Registry system on 3 June 2025 to support the VEU program and participants, delivering enhanced functionality and a better user experience. This page provides more information, resources and the latest updates about the new system.
About the new VEU Registry systemAfter more than 15 years of service, the current Registry has reached end of life and we have moved to a new,
This policy outlines our approach to compliance and enforcement in the energy, water, transport and local government sectors, and the Victorian Energy Upgrades program.It explains our:
- role and objectives
- compliance and enforcement roles, powers and pathways
- reporting on compliance and enforcement.
Strategic Plan
Our 2025–29 Strategic Plan outlines our refreshed vision, purpose and focus, as we continue to promote the long-term interests of Victorian consumers.