Our Victorian Energy Upgrades (VEU) performance reports detail the regulatory and administrative work undertaken as part of the program.
Victorian Energy Upgrades performance reports
The Essential Services Commission releases annual performance reports that detail our regulatory and administrative work undertaken as part of the Victorian Energy Upgrades (VEU) program.
The report provides information on key aspects of the program each calendar year, including:
- our assessment of applications for new accounts and accreditation applications
- our assessment of the creation of Victorian energy efficiency certificates
- our assessment of project-based activities and product submissions
- our compliance activities, including enforcement outcomes against accredited persons and energy retailers (called “relevant entities” under the Victorian Energy Efficiency Targets Act)
- other key work activities and projects we delivered to maintain the integrity of the program and to prepare for its future.
Victorian Energy Upgrades Performance Report 2022
You can also read our media release about the report in the media centre.
Key program outcomes in 2022
818,000+ upgrades in homes and businesses
Over 818,000 energy efficiency upgrades across over 535,000 Victorian households and businesses, a 25 per cent increase in upgrades compared to 2021
Over 7.8 million tonnes of expected greenhouse gas emissions savings
Over 7.8 million tonnes of expected greenhouse gas emissions savings from upgrades delivered in 2022. This brings the total expected emission savings to around 78.5 million tonnes since the program began.
Cost savings of $100 and $2,117 for participating households and businesses
Victorian households and businesses that participated in the program in 2022 are expected to save $100 and $2,117 annually on average
Maintaining program integrity and protecting consumers
Key compliance and enforcement actions and outcomes in 2022 included:
- 1,020 audits and 20 investigations completed.
- 13,020 certificates surrendered by accredited persons due to alleged non-compliance – equivalent to over $900,000 worth of certificates.
- Two accredited persons suspended, and accreditation of one accredited person revoked.
- Over $1.5 million in shortfall penalties paid by seven energy retailers.
New laws and program requirements were introduced in 2022 to strengthen the program in the long-term interest of Victorian consumers. This includes the enforceable code of conduct that all accredited providers and third parties operating on their behalf must comply with when engaging with households and businesses about the program.
On 1 July 2023, further important changes to the program came into effect – including new accreditation processes and standards, new program fees, and additional functions and strengthened powers for the commission.