Our Victorian Energy Upgrades (VEU) performance reports detail the regulatory and administrative work undertaken as part of the program.
VEU performance reports
Each year we release a performance report that details the regulatory and administrative work undertaken as part of the Victorian Energy Upgrades (VEU) program.
The report provides information on key aspects of the program for the 2020 calendar year including:
- our assessment of applications for new accounts and accreditation applications
- our assessment of the the creation and registration of Victorian energy efficiency certificates
- our assessment of project-based activities and product submissions
- our compliance and audit activities and findings on the compliance of accredited persons and relevant entities
- other key work activities and projects we delivered to maintain the integrity of the program and to prepare for its future
2020 performance report
Key highlights from the 2020 report
During 2020, the program successfully delivered over 328,530 energy efficiency upgrades across 204,429 residences and businesses.
63 million tonnes of greenhouse gases abated
A total of 63 million tonnes of greenhouse gases have been abated (avoided) through the program, equivalent to taking over 19 million cars off the road for a year.
5.5 million MWH of electricity saved
5.5 million megawatt-hours (MWH) of electricity savings is expected to be generated from upgrades undertaken in 2020.
Other outcomes for Victoria under the program
- 6,053,663 certificates were registered from upgrades undertaken in 2020
- 29 out of 31 energy retailers successfully met their certificate surrender obligations, with 6,538,562 certificates surrendered.
- 21 businesses were accredited to participate or had their accreditation expanded, bringing the total to 220.
- 66 new businesses registered to own, trade, and surrender certificates.
- 1,377 new energy-efficient products were approved for use, bringing the total to 17,411.
- 1,333 audits were undertaken, including 42 investigations.
- 270 complaints were received, all of which were resolved. Complaints decreased by 25 per cent from 2019.
Coronavirus impacts on the program
The coronavirus pandemic created many challenges for the program and its participants. The lockdown restrictions impacted on accredited providers’ ability to generate leads and undertake upgrades under the program.
In response, accredited providers pivoted away from residential to commercial lighting upgrades, and from metropolitan to regional upgrades. There was also an increase in the delivery of other activities, particularly water heating.
Despite these challenges, the program successfully registered over 6 million certificates during the year, providing the program with sufficient certificates to meet the program target for 2020.