How we regulate commercial passenger vehicles

We look at demand, supply, and operator costs to determine whether we raise or lower maximum fares for commercial passenger vehicles, which include unbooked taxi services hailed from the street or caught from a rank, or an unbooked ride-share service.

We determine maximum fares for unbooked taxis in Melbourne, Ballarat, Bendigo, Geelong, and the Mornington Peninsula.

Commercial passenger vehicle operators and networks set their own fares for all booked services.

We have also produced taxi monitoring reports, conduct inquiries, studies and reviews in the commercial passenger vehicle industry, and determine the non-cash payment surcharge for taxis. 

For complaints regarding taxi service standards, contact Commercial Passenger Vehicles Victoria.  

Legislation determines how we regulate commercial passenger vehicles

The Commercial Passenger Vehicle Industry Act 2017 gives us:

• the power to set fares for taxis
• the power to set the non-cash payment surcharge for taxis

Read more about how we regulate.