We have completed our review of the maximum prices to apply for Gippsland Water customers from 1 July 2023.We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
On 1 July 2021, City West Water and Western Water integrated to form Greater Western Water. Greater Western Water’s 2018–23 regulatory period was extended by one year to address the business merge – accordingly, it extended its outcome commitments for the previously City West Water area by one year to cover 2023-24.This page summarises Greater Western Water (previously City West Water area)'s performance against its outcomes, measures, and targets for the regulatory period 2018–23
The Essential Services Commission has taken action against two Victorian Energy Upgrades (VEU) accredited businesses for allegedly claiming Victorian energy efficiency certificates for ineligible energy efficient upgrades.
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14 October 2025
Media release - Exaggerating energy savings proves costly for energy upgrades business
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17 October 2025The commission has taken action against In2 Energy Pty Ltd (In2 Energy) for allegedly breaching the
We have completed our review of the maximum prices to apply for GWMWater customers from 1 July 2023.We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
The Essential Services Commission has partnered with Women’s Health in the North (WHIN) to deliver the Power Up Victoria project, to support migrant and refugee women who have faced barriers accessing and participating in the energy market.
… north east water price review 2026 we are reviewing north east water’s prices to apply from 1 july 2026. breadcrumb home north east water price review 2026 guidance released 19 november 2024 2024-11-18 price submission due 1 october 2025 2025-09-30 consultation … businesses’ price submissions and making a price determination. we have introduced the backward-looking 'performance' element of premo, which holds a
3 June 2025
Home Energy Rating Assessment Activity Guide
Find out about the program requirements for creating Victorian energy efficiency certificates (VEECs) under this activity.
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Get involvedScorecard
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Media release - EnergyAustralia to provide more than $1 million in bill relief after breaching consumer protections
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EnergyAustralia enforceable undertaking 2025
Products to be installed under the Victorian Energy Upgrades (VEU) program need to be listed in the VEU Register of Products by the time Victorian energy efficiency certificates (VEECs) are created.The exceptions to this are:
- gas efficiency products (installed under activities 38 to 42)
- cold room upgrades (installed under activity 43)
- products installed under project-based activities (except lighting products installed under PBA)
Payment difficulty framework
The payment difficulty framework is a set of energy rules to better protect and support residential customers that are anticipating or facing payment difficulty.The framework's purpose is to:
- help residential customers avoid getting into debt with their retailer
- make it easier for residential customers to pay for their ongoing energy use, repay their debt when they have missed a bill and lower their energy costs
… training and competency requirements scheme participants training and competency requirements when undertaking victorian energy upgrades (veu) activities, scheme participants must comply with both: training and competency requirements set under the veu program rules for the activity any requirements imposed by other legislation, applicable to the activity. complying with veu program training and competency requirements mandatory safety training (mst)
Compliance and enforcement policy
The commission's compliance and enforcement policy outlines our approach to compliance and enforcement in the sectors we regulate and administer, including the Victorian Energy Upgrades program.
Compliance and Enforcement Policy
NRGPAL Pty Ltd has been fined $23,077 for allegedly breaching consumer protections in the Victorian Energy Upgrades (VEU) program.The VEU program is an energy efficiency program, designed to help Victorians cut their energy bills and lower greenhouse gas emissions. Accredited businesses undertake energy efficiency upgrades that entitle them to create Victorian energy efficiency certificates, which they can then sell.
How to apply to become accreditedOnly accredited persons are able to create certificates under the Victorian Energy Upgrades program. To apply to become an accredited person, you must;
- open a VEU account
- read the Application Guide for Accredited Persons at the bottom of this page
- complete the online accreditation form under "My Account - Accreditation and VSRA in the VEU Registry
- pay the $3,000 accreditation fee (once you have been invoiced by
On 5 December 2024 Lumea Pty Ltd as trustee for the Lumea Trust (Lumea Pty Ltd) (ACN 626 136 865) applied to the Essential Services Commission for an electricity transmission licence in Victoria.Public consultation on this application closed on 20 January 2025. You can read the submission we received in the Resources tab above.We granted the licence on 5 March 2025.
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30 October 2025
Media release - Business fined $23,077 for breaching Victorian Energy Upgrades program consumer protections
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31 October 2025The commission has taken action against NRGPAL Pty Ltd (NRGPAL) for allegedly
OverviewThe Department of Energy, Environment and Climate Action (department) released the Victorian Energy Efficiency Target Amendment (Commercial and Industrial Solar) Regulations 2025 (Amendment Regulations) and updated VEU Specifications (version 21). The Amendment Regulations and updated VEU Specifications introduced a new commercial and industrial solar photovoltaic (PV) system activity (C&I solar activity) into the Victorian Energy Upgrades (VEU)